Lucy Baker
Richmond,VIC
Summary
Experienced venue manager with a proven track record in hospitality, specialising in event coordination, staff management, event management and facility upkeep. Renowned for ensuring seamless operations and delivering exceptional guest experiences. Passionate about fostering a positive team culture that promotes collaboration and high performance. Adept at problem-solving and thriving in fast-paced environments, committed to upholding high standards of quality and hospitality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
- Promoted from bartender to management based on performance and experience.
- Successfully executed high-profile events, leading to sold-out venues.
- Built and trained a management team capable of running venues independently.
- Trained a new team on product knowledge and adapted to local culture.
- Promoted to oversee restaurant opening and closing within weeks.
- Being prompted after a few weeks to be able to open and close the restaurant.
- Redesigned table layout for improved service efficiency.
- Created a seasonal cocktail menu.
Assistant Venue Manager
Flour Child
12.2024 - Current
- Managing a team of 20-30, both front and back of house, in an Italian inspired restaurant.
- Provide exceptionally high customer service to all patrons while coaching and developing other crew members to do the same
- Running a fast paced service with a high standard.
- Work effectively with the Bar Supervisor and Kitchen to ensure all service targets are being met and exceeded
- Work collaboratively with the Venue Manager to build and implement sales building plans, ensuring weekly sales targets are being met and exceeded
- Build a strong culture among the team with both FOH and BOH.
- Assist with rosters and ordering as required.
- Assist with general venue administration.
- Ensuring all staff are well versed with the current promotional offers for both restaurant and bar
- Constantly deliver quality and service that exceed our customers expectations.
- Maintaining a strict cleanliness standard.
- Abide by health and safety procedures.
Venue Manager
Rabble Group
06.2020 - 06.2024
- Managed multiple venues, including a breakfast-to-late-night bar, an Italian restaurant, and a late-night dive bar.
- Oversaw financial management and cash handling.
- Organised and executed events for 30-500 attendees, including Christmas and EOFY celebrations.
- Developed strong supplier relationships, managed security teams and external stakeholders.
- Recruited, trained, and supervised staff; conducted management and team meetings.
- Implemented RSA and RAMP procedures, ensuring compliance and safety.
- Maintained high operational standards and exceptional customer service delivery.
- Proficient in Triniteq for POS and inventory management; managed rostering and wage budgets using Deputy Australia.
- Managed a team of 80, ensuring effective performance monitoring and crisis management.
Shift Manager
Blizzard
12.2019 - 03.2020
- Managed an authentic Italian pizza restaurant and late-night venue in the snow-covered mountains of Hakuba.
- Handled money and maintained strong supplier relationships.
- Trained and supervised staff, implementing RSA procedures.
- Delivered exceptional customer service with comprehensive food and beverage knowledge.
- Managed event logistics for late-night events, including DJs and bands.
- Utilised Square for POS and inventory management.
Food and Beverage Attendant
Rydges
07.2019 - 11.2019
- Served at a 4.5-star waterfront resort, part of the EVT company.
- Managed waitressing, bartending, and order coordination.
- Handled cash and executed opening and closing procedures.
Venue Manager
Dough and Brew
01.2018 - 01.2019
- Led an award-winning sourdough pizza restaurant.
- Managed finances, supplier relationships, and staff training.
- Ensured high operational standards and customer service excellence.
- Conducted team meetings and managed inventory with Square.
Management
Peach Pubs
01.2015 - 01.2018
- Oversaw operations at a group of independent pubs.
- Managed financials, staff recruitment, and training.
Education
Year 12 HSC -
Mackillop Senior Schools
Skills
- Proficient in Microsoft Office Suite
- Calendar management including booking systems
- Managing relationships with contractors and suppliers
- Managing relationships with our VIP/repeat customers including corporate clients
- Building strong internal relationships with our business owners, management and staff
- Event/Function management
- Proficient with inventory management systems
- Comprehensive product knowledge in kitchen and bar operations
- Strong problem-solving abilities
- Effective team player
- Certified in first aid
- Strong leadership
Certification
ACT RSA - Expires April 27
VIC RSA - Expires August 28
Victorian Drivers licence - Expires September 26
Timeline
Assistant Venue Manager
Flour Child
12.2024 - Current
Venue Manager
Rabble Group
06.2020 - 06.2024
Shift Manager
Blizzard
12.2019 - 03.2020
Food and Beverage Attendant
Rydges
07.2019 - 11.2019
Venue Manager
Dough and Brew
01.2018 - 01.2019
Management
Peach Pubs
01.2015 - 01.2018
Year 12 HSC -
Mackillop Senior Schools
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