Lucy Barton
Helensvale
Summary
Dynamic and results-oriented worker with proven expertise in customer service and POS operations, developed through extensive experience at McDonald's and Yochi. Consistently enhanced customer satisfaction and streamlined operations by fostering team collaboration, demonstrating exceptional conflict resolution skills, and maintaining a positive attitude in fast-paced environments. Skilled in cash handling, upselling techniques, and mentoring peers, resulting in significant improvements to operational efficiency and the overall customer experience. Committed to professional growth and continuous learning while consistently achieving goals and driving improvements that enhance service quality. A valuable team player who excels at creating positive customer interactions and contributing to a superior customer experience through effective problem-solving and collaboration.
Overview
1
1
year of professional experience
Work History
Team Member
Yochi
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Experience with certified safe food handling and preparation
- Improved efficiency by organizing stock and supplies.
- Helped streamline operations, stocking shelves and processing transactions.
- Assisted customers with questions to enhance their shopping experience.
- Enhanced customer satisfaction by accurately handling point-of-sale transactions.
Crew Member
McDonalds
07.2024 - 09.2024
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Maintained high standards of personal hygiene and cleanliness
Education
Year 12
Brisbane School of Distance Education
Queensland11-2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Cash handling
- Organizing work stations
- Goal setting and achievement
- Product knowledge
- Training and mentoring
Timeline
Team Member
Yochi
10.2024 - Current
Crew Member
McDonalds
07.2024 - 09.2024
Year 12
Brisbane School of Distance Education
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