Lucy Bastin-Ross
Brisbane,QLD
Summary
Proven expert in customer sales and service, with a notable tenure at Telstra, where I excelled in sales management and building strong customer relationships. Demonstrated ability to enhance customer satisfaction and meet KPIs through effective communication and organizational skills. Achieved rapid proficiency in product knowledge, contributing to significant service quality improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Sales and Service Expert
Telstra
Brisbane , QLD
11.2019 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, queries, and complaints.
- Processed payments using a variety of methods such as cash, check, credit card and debit card transactions.
- Provided accurate information on products and services to customers.
- Advised customers on product features, benefits and warranties.
- Resolved customer issues in an efficient manner while ensuring customer satisfaction.
- Developed strong relationships with customers through effective communication skills.
- Achieved personal and store KPIs.
- Manage staff members through ongoing training and performance management.
- Rapidly developed knowledge of Telstra's systems, processes, products, business goals, and business values.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative
KFC
Brisbane, QLD
01.2016 - 01.2019
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Provided quality customer service by adhering to company policies and procedures.
Education
High School Diploma -
St Mary's College
QLD11-2018
Bachelor of Nutrition -
Torrens Univeristy
QLDSkills
- Organization
- Financial transactions
- Goal oriented
- Sales management
- Refunds processing
- Inbound call answering
- Written communication
- Excellent communication
- Reliability
- Decision-making
- Self motivation
- Rapport building
- Task prioritization
- Multitasking
- Product knowledge
- Communication skills
- Teamwork skills
Certification
- HLTAID009 Provide Cardiopulmonary Resuscitation
- HLTAID010 Provide Basic Emergency Life Support
- HLTAID011 Provide First Aid
References
References available upon request.
Timeline
Customer Sales and Service Expert
Telstra
11.2019 - Current
Customer Service Representative
KFC
01.2016 - 01.2019
High School Diploma -
St Mary's College
Bachelor of Nutrition -
Torrens Univeristy
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