LUCY BEAN-WARBURTON

• Provide end-to-end customer service in an omni-channel environment, utilizing Kraken technology.

• Handle a wide range of Customer service tasks, including onboarding and offboarding, billing and payments, metering inquiries, broadband services, moves, renewals, retention, hardship support, collections, complaints, and customer education.

• Advocate for customers by educating them on Origin products and tools, ensuring a comprehensive understanding of services.

• Work within an autonomous team, servicing specific customer groups and collaborating on service improvements.

• Provide continuous feedback on opportunities to enhance the customer experience and optimise the use of Kraken technology.

• Handle inbound and outbound customer calls, addressing inquiries, resolving issues, and providing solutions in a timely and professional manner.

• Maintain high levels of customer satisfaction by providing clear, concise, and accurate information.

• Resolve customer complaints and concerns efficiently, ensuring customer retention and loyalty.

• Navigate multiple systems and tools to manage customer data, process transactions, and track service requests.

• Meet and exceed individual and team performance goals, including call resolution time, customer satisfaction scores, and service level targets.

• Collaborate with colleagues and management to improve operational procedures and enhance customer service quality.

• Provide product and service information to customers, ensuring they understand the full range Of offerings and how to use them effectively.

• Handle sensitive customer issues with empathy, patience, and professionalism, especially in challenging or high-pressure situations.

• Continuously stay up-to-date on product knowledge and company policies to ensure the most accurate and relevant support.

• Participate in ongoing training and development opportunities to enhance skills and stay aligned with company standards.

• At Brizstar, I was offered the role of supervisor, my tasks included ordering stock, maintaining high quality of hygiene and food safety, money handling and banking, and helping to create a safe, coherent and inclusive work environment.

• Working at Le Bistro, I was in charge of providing award winning coffee to customers and a friendly smile upon arrival. I also made a wide variety of pastries and foods such as croissants, baguette sandwiches, panini sandwiches and bagels. There was a always a variety of responsibilities which is what made the job interesting.

• At this establishment, I would take care of customers’ needs and experiences. I would provide a friendly experience from seating them sat their table, taking their order, making their drinks and bringing their meals. My number one priority was always the customer and what they needed to enjoy our services.