Lucy Belcher

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Kept employees operating productively and working on task to meet business and customer needs.
• Excelled in every store position and regularly backed up front-line staff.
• Exercised composure under pressure and in escalated customer service scenarios.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.

- Assist with stocktakes

- Assist with social media content

- Handle Cash and EFT Transactions (where legal)