Lucy Bleasdale
Summary
Professional service management professional known for high standards and results orientation. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Skilled in problem-solving and customer relations in high-pressure environments. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
16
16
years of professional experience
Work History
Service Manager
PCYC Queensland
04.2009 - Current
- Engaged with families, children and school community to build positive relationships in order to strengthen rapport and trust.
- Increased repeat business by fostering strong relationships through personalised service and frequent follow-ups to ensure satisfaction.
- Maintained positive relations by addressing problems head-on and implementing successful corrective actions, to turn around potentially negative experiences.
- Resolved complaints in a timely manner, while continuing to maintain a professional demeanour.
- Offering strategies and support to collaborate with families in order to implement positive strategies to provide reassurance to move forward effectively.
- Met with families individually to discuss their needs and offer available solutions for quality care and support.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supervised and managed team of professional educators to guarantee highest standards of care.
- Maintained a safe working environment by enforcing strict WHS checklists, risk assessments and completing ongoing training.
- Maintained accurate records of files, programs, child attendance, medical information, emergency contacts and all other legislative documentation in compliance with state and company regulations.
- Ensured compliance with all relevant licensing requirements by maintaining detailed documentation and submitting timely reports as necessary.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Successfully managed service budget, managing finances, meeting KPI's, and invoicing.
- Recruited, interviewed and hired employees and implemented training to promote positive feedback and engagement.
- Conducted regular performance appraisals for educators, offering constructive feedback and facilitating professional development opportunities.
- Completed and analysed service reports to identify areas of improvement, including management of the services Quality Improvement Plan.
- Overseeing and signing off on staff timesheets, ensuring accuracy and preparing them to be sent to payroll.
- Completing and issuing weekly rosters to suit service and educator needs, which comply with state legislative ratio requirements.
- Delivered inclusive weekly programs and menus based on child interests, to engage all children and foster a sense of belonging.
- Facilitated ongoing professional development opportunities for staff members to ensure adherence to industry best practices.
- Planned and attended meetings with staff, families and school.
Education
Diploma Children Services - Early Childhood Education And Care
TAFE Queensland
QLD01-2009
Skills
- Relationship building
- Customer relationship management
- Customer service
- Operations management
- Professional and courteous
- Interpersonal relations
- Verbal and written communication
- Complex problem-solving
- Conflict resolution
- Documentation and reporting
Timeline
Service Manager
PCYC Queensland
04.2009 - Current
Diploma Children Services - Early Childhood Education And Care
TAFE Queensland
Similar Profiles
Anne-Marie PolkinghorneAnne-Marie Polkinghorne
Assistant Service Manager OSHC at PCYC QueenslandAssistant Service Manager OSHC at PCYC Queensland
Michelle Valdez-mantheyMichelle Valdez-manthey
Educator / Responsible Person / ISS at PCYC QueenslandEducator / Responsible Person / ISS at PCYC Queensland
Jessica HillJessica Hill
OSHC Coordinator at PCYC QueenslandOSHC Coordinator at PCYC Queensland