Lucy Botterell

• Increased sales by building strong customer relationships and providing excellent service.
• Enhanced customer satisfaction with personalised product recommendations based on their needs and preferences.
• Increased sales through effective merchandising strategies and targeted promotions.
• Performed store open/close duties, including the balancing of all cash drawers making bank deposits.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Managed efficient cash register operations.

• Performed store open/close duties, including the balancing of all cash drawers making bank deposits

• Promoted customer satisfaction by addressing complaints and issuing refunds

• Assisted customers in the selection of products best suited items to their personal needs

• Managed crew ensuring breaks were taken on shift when needed.

• Held team members accountable during shift by effectively coaching to improve performance

• Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift

• Prepared end-of-shift reports for management review and approval

• Created successful shift plans, adjusting team member line-up to achieve shift efficiency

• Supervised food production and preparation, promoting consistency with established procedures.

• Operated cash register for cash, cheque and credit card transactions with 98% accuracy

• Used cash registers and POS systems to request and record customer orders

• Answered questions about store policies and concerns to support positive customer experiences

• Educated customers on promotions to enhance sales

• Maintained organized and clean customer areas by completing daily recovery checklists

• Efficiently processed new orders, completing 400+ daily transactions with remarkable accuracy

• Prepared and packed orders for customer distribution

• Expertly prepared barista-made coffee on professional equipment