Lucy Bragg
Townsville,QLD
Summary
A dynamic professional with a proven track record in customer satisfaction and team collaboration, notably at Surf Life Saving Queensland. Skilled in lifesaving techniques (hard skills) and effective problem-solving (soft skills), enhancing safety and streamlining operations. Achieved significant improvements in service delivery through leadership and first aid expertise, ensuring a positive and safe environment for all patrons. Also a knowledgeable worker with a solid background in hospitality. Successfully managed guest services, contributing to a high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining a welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence.
Overview
7
7
years of professional experience
Work History
Lifeguard/Front Counter Staff Member
Tobruk Pool the Strand
08.2024 - Current
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Operated register efficiently, reducing wait times and improving customer experience.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Professionally answered telephones and responded to customer inquiries.
Beach Lifeguard
Surf Life Saving Queensland
11.2021 - Current
- Maintained up-to-date knowledge of lifesaving techniques through continuous professional development initiatives and certifications renewals.
- Educated the public about potential dangers associated with marine life encounters, contributing to injury prevention efforts.
- Educated swimmers on safety requirements and enforced strict rules to protect beachgoers.
- Streamlined communication among team members by utilizing walkie-talkies or hand signals during high-pressure situations.
- Verified first aid supplies each day to effectively handle any emergency.
Bar Staff Member
The Surf Club
01.2018 - Current
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Collaborated with team members to ensure smooth service during peak hours.
- Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
Hospitality Worker
Beachside the Strand
01.2019 - 06.2021
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
Education
Bachelor of Paramedic Science - Paramedicine
Central Queensland University
Townsville, QLD12-2024
Queensland Certificate of Education -
Townsville Grammar School
North Ward, QLD11-2020
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- First Aid
- Team Collaboration
Timeline
Lifeguard/Front Counter Staff Member
Tobruk Pool the Strand
08.2024 - Current
Beach Lifeguard
Surf Life Saving Queensland
11.2021 - Current
Hospitality Worker
Beachside the Strand
01.2019 - 06.2021
Bar Staff Member
The Surf Club
01.2018 - Current
Bachelor of Paramedic Science - Paramedicine
Central Queensland University
Queensland Certificate of Education -
Townsville Grammar School
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