Lucy Bruenjes
Geelong,VIC
Summary
AGE - 19 years
DOB - 17/05/2004
Organized and professional candidate, with a track record of success at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Crew Member
Geelong Central McDonald's
07.2019 - 12.2021
- Experience across McCafe, drive-thru and front counter.
- Worked well with teammates / management and was offered crew trainer traineeship
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided friendly customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked in a Cafe environment as a trained Barista.
Waitress and Bar Tender (when I Turned 18)
Campbell Point House (luxury Wedding Venue)
12.2021 - 11.2022
- Maintained high customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep thedining room and work areas clean.
- Trained new waitstaff on proper food handling and customer service.
- Served high customer volumes during special events.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Performed opening/closing duties and setting up for incoming shifts
- Ability to retain many drink recipes, enabling quick customer service for groups of up to 100 people
- Helped to manage a bar to serve up to 100 people at a time
- Set apositive tone for theentire dining experience as the first point of contact for incoming guests.
Events and Front of House Assistant (full-time)
Campbell Point House (luxury Wedding Venue)
11.2022 - 06.2023
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Great knowledge of how to use and navigate electronic systems like Square and Obee
- Minimum 40 hour weeks
- Also fulfilled roles listed in previous casual employment
Education
VCE And Year 12 Graduate Certificate - ATAR of 87 -
Sacred Heart College Geelong
Geelong11.2022
Bachelor of Law And Commerce 2024 -
Deakin University
GeelongSkills
- POS Systems Operations
- Cash Management
- Cleaning and Sanitizing
- Order Taking
- Great customer service skills
- Very good with technology
- Barista skills
- Ability to fluently speak Italian (have studied the language for 6 years)
RSA certificate
Responsible Service of Alcohol (RSA) training is the foundation that qualifies you to sell, serve or supply liquor. To sell, serve or supply alcohol in VIC, you must complete an RSA training course provided by an approved training provider.
My RSA is up to date.
Timeline
Events and Front of House Assistant (full-time)
Campbell Point House (luxury Wedding Venue)
11.2022 - 06.2023
Waitress and Bar Tender (when I Turned 18)
Campbell Point House (luxury Wedding Venue)
12.2021 - 11.2022
Crew Member
Geelong Central McDonald's
07.2019 - 12.2021
VCE And Year 12 Graduate Certificate - ATAR of 87 -
Sacred Heart College Geelong
Bachelor of Law And Commerce 2024 -
Deakin University
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