Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucy Carbis

Blackburn

Summary

Motivated and detail-oriented first year law student with strong organisational skills and a proactive attitude. Experienced in administrative support, document preparation, and time-sensitive task coordination. Demonstrates excellent communication skills, both written and verbal, with a keen ability to manage competing deadlines and maintain accuracy under pressure. Confident in Microsoft Office Suite, including Outlook, and familiar with diary and calendar management. Committed to delivering high-quality support in a professional legal environment, with a strong interest in Intellectual Property law. Seeking to contribute to a collaborative and client-focused team while gaining valuable practical experience alongside academic studies.

Overview

4
4
years of professional experience

Work History

Nanny

Private Households
07.2024 - Current
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Provided direct-care services for children of varying ages.

Customer Service Team Member

Coles Supermarkets
04.2022 - 02.2025
  • Built relationships with customers through friendly conversations.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Mentored junior team members and managed employee relationships.

Customer Service Team Member

KFC
09.2021 - 01.2024
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Excelled in generating more sales by promoting deals and offers the store was providing.

Volunteer

Umbrella Dementia Cafes
05.2022 - 10.2022
  • Coordinated execution of special events and programs to enhance engagement.
  • Utilised strong interpersonal communication skills to effectively deliver information.

Education

Bachelor of Laws / Commerce -

Deakin University
Burwood
10-2029

High School Diploma -

Our Lady of Sion College
Box Hill
10-2024

Skills

  • Microsoft Office
  • Scheduling/Planning
  • Fast learner
  • Time management
  • Adapting under pressure
  • Problem solving

Timeline

Nanny

Private Households
07.2024 - Current

Volunteer

Umbrella Dementia Cafes
05.2022 - 10.2022

Customer Service Team Member

Coles Supermarkets
04.2022 - 02.2025

Customer Service Team Member

KFC
09.2021 - 01.2024

Bachelor of Laws / Commerce -

Deakin University

High School Diploma -

Our Lady of Sion College
Lucy Carbis