Lucy Clarke
Melbourne,Australia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Legal Administration Assistant
Hunt & Hunt Lawyers
04.2024 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Manage monthly invoicing for multiple departments.
- Manage calender for 2 of 3 managing partners.
- Court filing for multiple lawyers.
- Recording expenses and maintained accounting records.
- Managing travel arrangements for senior executives by securing flights and making hotel reservations.
- Manage filing system, entered data and completed other clerical tasks.
- Open and properly distribute incoming mail to promote quicker response to client inquiries.
- Handling trust funds and ensuring it is receipted to the correct file by accounts.
- Opening client and matter files.
- Write letters such as engagement letters on behalf of lawyers.
- Enter time on files.
QC Analyst
Pfizer
05.2022 - 12.2023
- Analytical testing of production, stability and validation samples using various analytical techniques such as High Performance Liquid Chromatography and Capillary Gel Electrophoresis
- Proficient use of Labware LIMS and Empower 3 softwares
- Review of GMP documents to meet compliance
- Generation of Certificate of Analysis for approved assays
- Preparation of buffers, solutions and mobile phases required for analysis
- Perform tech transfers, specifically sucrose based Covid-19 vaccine using Particulate Matter in small volume parenterals analysis
- Interpretation of results using CDAS
- Communication of any out of trend or out of specification results to supervisor
- Accurately review completed testing scripts to ensure that data is within specification and trends
- Create and update SOPs when required
- Train new analysts to perform laboratory procedures and assays
- Ensure that lab cleanliness and safety standards are maintained
- Head of purchasing lab reagents and equipment for the team
- Proficient use of Excel
Laboratory Scientist
Weatherbys Scientific
11.2021 - 05.2022
- DNA extraction and isolation using various techniques
- Perform real time PCR on various samples e.g
- Bovine, equine, caprine
- Conduct routine and specialist analytical testing on biological samples
- Maintenance and calibration of lab equipment
- Analyse and interpret results
- Following standard operating procedures and GMP
- Filling out paperwork adhering to GDP e.g
- Sample tracking forms, equipment performance checks
Marketing Executive
Thrive Marketing
02.2021 - 11.2021
- Assist in developing marketing campaigns and strategies for clients
- Support manager in delivering results by agreed upon deadlines
- Responsible for social media content and posting schedules for clients
- Research competitors and constant changes in the industry
- Communicate with target audiences and develop relationships
- Produce creative content including LinkedIn posts, YouTube videos and Instagram posts, reels and IGTV’s
- Managing social media accounts of company and of clients
- Received Google Digital Garage certificate in Fundamentals of Digital Marketing
- Coordinate meetings and manage emails
- Filing and managing invoices when needed
- Diary management
- Liaising with clients and manager to ensure excellent communication
- Updating databases
- Meet and greet customers and clients
- Managing incoming calls
Chief Steward, Front of House
The Helix, DCU
09.2018 - 03.2020
- Responsible for full fire walk of building to ensure fire safety throughout the event (completed fire safety training)
- Worked with duty manager to ensure each event runs seamlessly
- Participated in briefings with all departments prior to each event
- Assisted any patrons with special needs/requirements
- Helped coordinate volunteers on each floor and assist them in resolving any issues that may arise
- Coordinated with clients to ensure correct set up and running order of the event
- General front of house maintenance
- Constant radio communication with all departments
Waitress and Hostess
Bubba Gump Shrimp Co.
06.2018 - 08.2018
- Greeted guests on arrival, showing them to their table
- Organised bookings for guests
- Was fully trained in allergens and ingredients on the menu so customer queries could be dealt with
- Trained in food hygiene
- Was responsible for the general upkeep and cleanliness of the restaurant
- Part of a large multidisciplinary team to ensure smooth running of the restaurant and guarantee customer satisfaction
Catering Assistant
Marqette
11.2017 - 05.2018
- Served customers at the hot food counter
- Dealt with all customer queries regarding the menu and/or dietary requirements
- Prepared certain dishes
- Handled all register payments
- Adhered to a shift pattern roster which included weekends and very early morning starts
Bartender
Aviva Stadium
08.2016 - 08.2017
- Served beverages on the premium level bar
- Handled all register payments and ensured the registered balance at the end of the day
- Occasionally worked in the food stand, serving hot food and confectionery
Sales Assistant
Equipet
12.2014 - 12.2015
- Organised stock and restocked shelves
- Handled all register payments and ensured the registered balanced at the end of the day
- Sold small animals and cared for them whilst they were in the store
- Took bookings for grooming
- Advised customers on animal care and medications
- Assisted with opening and closing of the store
Education
B.Sc. (Honours) - Biology & Chemistry
National University of Ireland
Maynooth, Co Kildare01.2020
Leaving Certificate -
Maryfield College
Drumcondra, Dublin 901.2016
Skills
- Office administration
- Administrative support
- Data entry
- Word processing
- Scheduling
- Scheduling appointments
- Telephone reception
- Confidential document control
- Appointment scheduling
- Data organization
- Confidentiality handling
- Spreadsheet management
- Mail handling
- File organization
- Document scanning
- Presentation creation
- Report generation
Timeline
Legal Administration Assistant
Hunt & Hunt Lawyers
04.2024 - Current
QC Analyst
Pfizer
05.2022 - 12.2023
Laboratory Scientist
Weatherbys Scientific
11.2021 - 05.2022
Marketing Executive
Thrive Marketing
02.2021 - 11.2021
Chief Steward, Front of House
The Helix, DCU
09.2018 - 03.2020
Waitress and Hostess
Bubba Gump Shrimp Co.
06.2018 - 08.2018
Catering Assistant
Marqette
11.2017 - 05.2018
Bartender
Aviva Stadium
08.2016 - 08.2017
Sales Assistant
Equipet
12.2014 - 12.2015
Leaving Certificate -
Maryfield College
B.Sc. (Honours) - Biology & Chemistry
National University of Ireland
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