Lucy Collard
Mosman,NSW
Summary
Experienced and versatile 21-year-old with over 6 years of diverse work history across coaching, hospitality, administration, and customer service roles. Accomplished high school graduate from Wenona School (2020) and currently a third-year student at UTS, pursuing a Sport and Exercise Management degree. A dedicated athlete, actively participating in representative touch and holding a Touch Football and leadership scholarship at the University. Possessing a broad spectrum of skills and expertise, demonstrating adaptability and a strong commitment to personal and professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Administrator
I've Got Time
01.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined workflow processes for improved productivity and overall service delivery to clients.
- Maintained detailed records of customer interactions, enabling tailored communication and personalised support.
- Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.
Casual Staff
Lululemon
03.2022 - Current
- Greeting customers upon arrival and exist
- Educating customers on the product
- Ensuring the workplace is safe
- Answering questions if customers are in need
- Processing payments
Customer Service
National COVID Helpline
12.2021 - 03.2022
- Customer Service via a Helpline
- Active Listening Capacity
- Organisational Skills / Time
- Receptive for Feedback
- Emotional Intelligence
- Critical Thinking
Receptionist
Mosman Fitness First
01.2020 - 03.2022
- Greeting customers upon arrival and exist
- Helping customers with their accounts/membership
- Cleaning the gym equipment, staking the fridges/food area
- Answering questions if customers are confused with the environment
- Processing payments
Coaching
School Skipping
02.2016 - 12.2021
- Communicate effectively to explain skills and drills
- Positive reinforcement
- Duty of care for athletes
- Making decisions under pressure
Coaching
Mosman Touch Football
07.2016 - 01.2021
- Communicate effectively to explain skills and drills
- Positive reinforcement
- Duty of care for athletes
- Refereeing skills and making decisions under pressure
Touch Football Coach
UNSW Touch Football
01.2019 - 12.2020
- Positive reinforcement
- Communicate effectively to explain skills
- Duty of care for athletes
- Making decisions under pressure
- Set up touch football fields and help pack up
Waitress
The Boat House
09.2016 - 01.2020
- Greeting customers upon arrival and taking orders
- Help making the drinks in the smoothie bar
- Cleaning plates, glasses and kitchenware to maintain a neat space
- Serving food and drinks to the tables
- Answering questions if customers are confused with the environment
- Processing payments
PDHPE Teaching (Internship)
Wenona School
11.2018 - 11.2018
- Assisting with junior school classes, mainly in PDHPE
- Assisting students with their sporting activities
- Communicate effectively to explain skills
- Positive reinforcement
- Maintain positive attitude
- Duty of care for athletes
- Making decisions under pressure
- Set up activities for class activities
PDHPE Teacher (Internship)
St Marys Catholic School
11.2018 - 11.2018
- Assisting with junior school classes, mainly in PDHPE
- Assisting the students with their sporting activities
Education
Bachelor of Sport And Exercise Management -
University of Technology Sydney
UTS06.2024
Kindergarten To Year 12 -
Wenona School
North Sydney, NSW12.2020
Skills
- First Aid and CPR Certified
- Sports Knowledge
- Training Junior Team Members
- Microsoft Office
- Processing payments: EFTPOS
- Team Analysis
- Exercise Planning
- Athlete Safety
- Strategic Planning
- Customer Support
- Safe Driving Practices
Accomplishments
- Wenona School Prefect 2019/2020
- Wenona School Touch Football Captain 2019/2020
- Sport and Leadership Scholarship at Sancta Sophia College 2022/2023
- Touch Football Scholarship at UTS 2021/2023
- Senior 1st Touchfootball and Hockey Coach at Wenona School
- Represented Touch Football at the National Touch League
Additional Information
- SPORTS AWARDS , Most Oustanding Player in West Womens Premier League team 2022, Most Outstanding Rugby 7s player 2021 - Manly Mermaids Most outstanding Touch Football Player 2020 – Wenona Prize Giving Wicket Cup for Sportsmanship and Leadership in Senior Hockey 2020 – Wenona Prize Giving Best and Fairest Touch Player in Eastern Suburbs Competition Junior 1st Division (2016) Senior Sports Blue Award 2020 Junior Sports Blue Award 2015 Buckley Olympic Most Outstanding Sportswomen 2015 Junior Touch Football Player of the Year – South Rabbitohs (2019) Coaches Player Touch Football – South Rabbitohs (2019
Certification
- NSW Driver License
- CPR and First Aid Certified
- HSC Graduate
- Working With Children Check
References
Kindly seek references (available upon request) to support my CV
Timeline
Customer Service Administrator
I've Got Time
01.2024 - Current
Casual Staff
Lululemon
03.2022 - Current
Customer Service
National COVID Helpline
12.2021 - 03.2022
Receptionist
Mosman Fitness First
01.2020 - 03.2022
Touch Football Coach
UNSW Touch Football
01.2019 - 12.2020
PDHPE Teaching (Internship)
Wenona School
11.2018 - 11.2018
PDHPE Teacher (Internship)
St Marys Catholic School
11.2018 - 11.2018
Waitress
The Boat House
09.2016 - 01.2020
Coaching
Mosman Touch Football
07.2016 - 01.2021
Coaching
School Skipping
02.2016 - 12.2021
Bachelor of Sport And Exercise Management -
University of Technology Sydney
Kindergarten To Year 12 -
Wenona School
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