Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
References
Other Experiences
Affiliations
Certification
Timeline
Generic

LUCY MAIA COLMAN

Adelaide,Australia

Summary

Highly skilled in customer service, with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences, and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for service excellence. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Resilient retail professional with experience in diverse roles within the industry. Known for strong customer service skills, proven ability to resolve conflicts effectively, and adept at maintaining high store standards. In previous role, contributed to enhancing customer satisfaction and improving overall store operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Worker

DangerField
Adelaide, SA
07.2025 - Current
  • Assisted customers with product inquiries and provided knowledgeable recommendations.
  • Organized merchandise displays to enhance store presentation and accessibility.
  • Processed transactions accurately using point-of-sale systems and cash handling procedures.
  • Maintained clean and orderly sales floor to ensure a welcoming shopping environment.
  • Collaborated with team members to achieve daily operational goals and improve service.
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Managed cash register operations using POS system and processed sales and returns.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.

L1 T-Rista - L2 SuperVisor

Chatime
Adelaide, Oaklands Park, SA
05.2025 - Current
  • Supervised daily operations and maintained workflow efficiency among team members.
  • Trained new staff on procedures, safety protocols, and company standards.
  • Resolved employee issues and facilitated effective communication within the team.
  • Conducted regular performance reviews and provided constructive feedback to staff.
  • Developed strategies for improving customer satisfaction levels.
  • Mentored team members on best practices in customer service and problem solving techniques.

SERVER

LUZIA - Cirque Du Soleil
Adelaide, Australia
05.2024 - 11.2024
  • Company Overview: Adelaide, SA
  • Performed opening and closing duties, such as setting up the dining area and restocking supplies.
  • Uphold high standards of sanitation in accordance with regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Trained new employees on restaurant procedures and plating techniques.
  • Stay informed about daily specials, new menu items, and promotions.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided excellent customer service to ensure satisfaction.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided exceptional service to a high volume of daily customers.
  • Greeted guests and provided menus.
  • Adelaide, SA

BARTENDER

HOLEY MOLEY
Adelaide, Australia
01.2022 - 01.2023
  • Company Overview: Adelaide, SA
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Greeted customers and provided excellent customer service.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Arranged bottles and glasses behind the bar to make attractive displays.
  • Cleansed glasses with sanitizing solution after each use.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Assisted in setting up the bar for the service shift.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Checked identification cards for proof of age before serving alcoholic beverages.
  • Attended regular training sessions to stay updated on new products or trends.
  • Processed payments accurately and efficiently with POS system.
  • Adelaide, SA

Education

High School Diploma -

Unley High School
Unley
10.2020

Associate of Arts - Theatre

Flinders University
Adelaide, SA

Skills

  • Performance improvement
  • Food safety oversight
  • Sales expertise
  • Point of sale system
  • Professional appearance
  • Quality control
  • Positive guest interactions
  • Strong work ethic
  • Upselling techniques
  • Cash handling
  • Allergy awareness
  • Hospitality service expertise
  • Merchandising skills
  • Register operation
  • Merchandise display
  • Cash handling accuracy
  • Display maintenance
  • Sales proficiency
  • Patience and empathy
  • Inventory control
  • Team collaboration
  • Multitasking and organisation
  • Empathy and patience
  • Appointment scheduling
  • Customer service
  • Phone etiquette
  • Problem solving

Hobbies and Interests

  • Socialising with Friends
  • Family
  • Dance
  • Reading
  • Journaling

Languages

Professional

References

  • Nathanial Delbridge, Supervisor, 0426 140 728, nathaniel.delbridge@gmail.com
  • Tayla Merrel, Roster Admin, 0490 251 992, tayla.merrel@vipeople.com.au
  • Sarah Bergens: Manager, 0419 875 675 sarah_bergens4@hotmail.com

Other Experiences

  • During my time at school, I performed in many plays and was cast as the lead performer, this was down to my outgoing personality and willingness to help support the cast and crew during each performance.
  • Supported the school with its LGBQT introduction to help support students.

Affiliations

  • Walking, stretching, and yoga
  • Journaling, writing, and producing music
  • time with family, friends and pets

Certification

  • White Card
  • RSA
  • Food Safety and Handling

Timeline

Retail Worker

DangerField
07.2025 - Current

L1 T-Rista - L2 SuperVisor

Chatime
05.2025 - Current

SERVER

LUZIA - Cirque Du Soleil
05.2024 - 11.2024

BARTENDER

HOLEY MOLEY
01.2022 - 01.2023

High School Diploma -

Unley High School

Associate of Arts - Theatre

Flinders University

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LUCY MAIA COLMAN