Lucy Cooper
Entry-Level Candidate
Melbourne
Summary
A recent graduate in Psychological Science with a strong background in customer service and administration. I have experience in handling sensitive information, maintaining accurate records, and building positive relationships with diverse stakeholders. My passion lies in supporting individuals and creating a safe and inclusive work environment. Committed to continuous professional growth and life long learning, I am eager to pursue a Certificate in Human Resources/Occupational Health and Safety as part of this traineeship opportunity.
Overview
6
6
years of professional experience
23
23
years of post-secondary education
1
1
Certification
Work History
Customer Contact Officer
Serco
10.2024 - 02.2025
- Provided high-quality support and managed a high volume of calls in a fast-paced government-related environment
- Handled sensitive information with discretion, ensuring compliance with privacy and regulatory guidelines
- Maintained accurate records and collaborated with team members to resolve challenging inquiries
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Artist Assistant and Administrator
Mostafa Faraji Art
01.2021 - 01.2024
- Managed scheduling, correspondence, and administrative tasks to ensure smooth business operations
- Coordinated events and maintained detailed records with a strong focus on organisation and accuracy
- Delivered effective first-line support to clients, demonstrating strong communication and interpersonal skills
Secretary, Psychology Society
University of Tasmania
01.2020 - 01.2021
- Organised and promoted events to boost engagement and foster community connections.
- Managed administrative duties including record keeping, meeting coordination, and stakeholder communications.
- Developed strong teamwork and leadership potential through collaborative planning and execution.
- Maintained daily report documents, memos and invoices.
Bartender
Irish Murphy's
01.2019 - 03.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Bachelor of Arts - Psychological Science
University of Tasmania
07-2024
Graduate Certificate - Intelligence And Investigations
Queensland University of Technology
Online 04.2001 -
Skills
- Effective Time Management
- Proficient Oral and Written Skills
- Skilled in Microsoft Office Suite
- Strong Attention To Detail
- Skilled in Managing Multiple Priorities
- Strong Confidentiality Practices
- Discretion in Information Processing
- Quickly Adjusts to Change
- Resourceful
- Committed to Growth
- Ability to build trust-based relationships
- Work collaboratively
- Effective problem-solving
- Creative thinking
Certification
Mental Health First Aid Certificate
Timeline
Customer Contact Officer
Serco
10.2024 - 02.2025
Artist Assistant and Administrator
Mostafa Faraji Art
01.2021 - 01.2024
Mental Health First Aid Certificate
07-2020
Secretary, Psychology Society
University of Tasmania
01.2020 - 01.2021
Bartender
Irish Murphy's
01.2019 - 03.2020
Graduate Certificate - Intelligence And Investigations
Queensland University of Technology
04.2001 -
Bachelor of Arts - Psychological Science
University of Tasmania
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