Lucy Crocker
Summary
As a reliable and dedicated professional with strong communication skills, I am eager to transition into a Domestic Assistant role, bringing a keen interest in Aged and Community care. While I do not have direct experience in domestic assistance, I have a solid background in customer service and maintaining a positive, respectful environment. I am committed to providing high-quality support and assisting clients with daily tasks, such as cleaning, shopping, and ensuring a safe and comfortable living space. I am driven to learn and grow in this role, and I am excited about the opportunity to contribute to the well-being of clients in the Toowoomba area while supporting their independence.
Overview
12
12
years of professional experience
Work History
SENIOR RECEPTIONIST & CLUB ATTENDANT
The City Golf Club
01.2014 - Current
- Managed multi-line phone systems, answered incoming calls on a high-volume switchboard, and transferred callers to the appropriate personnel.
- Managed reservations, waitlists, and seating arrangements in a high-volume setting, maximizing efficiency and guest satisfaction.
- Scheduled functions, handled complaints and inquiries, and redirected calls to relevant team members.
- Gained experience in hospitality duties, including staff training, inventory management, and delivering outstanding service to maintain a welcoming atmosphere.
- Provided efficient food and beverage service.
PHARMACY ASSISTANT
Malouf Pharmacies
01.2020 - 03.2020
- Provided essential customer service to ensure patients received medications safely and efficiently.
- Managed flu clinic bookings and schedules.
- Regularly cleaned and stocked shelves, organized and sanitized surfaces, and ensured medications and supplies were readily available to maintain a safe and efficient environment for both customers and staff.
- Demonstrated professionalism and empathy in handling sensitive patient situations, ensuring confidentiality at all times.
- Delivered medications to residents within the Toowoomba community.
OFFICE ASSISTANT
Elliott Michaels Realtor
01.2013 - 01.2014
- Support data entry, prepare reports, and assist with customer inquiries
- Managing schedules, organizing files, and handling communication, such as answering phones and responding to emails
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
QUEENSLAND CERTIFICATE OF EDUCATION -
Aquinas College
Ashmore QLD12-2014
CERTIFICATE I IN INFORMATION TECHNOLOGY -
01.2014
CERTIFICATE III IN BUSINESS -
01.2014
Skills
- Microsoft Office (Word, Excel, Outlook, Teams)
- Med Advisor health programs
- Customer service
- Effective communication
- Teamwork and collaboration
- Friendly and professional
Values
- Honesty : Committed to being truthful in all actions and communications, building trust and integrity in relationships.
- Accountability : Takes ownership of mistakes and embraces opportunities for growth and learning.
- Compassion : Actively listens to others, understands their emotions, and offers support when needed.
- Genuineness : Approaches all situations with openness and authenticity, fostering trust and transparency.
Reference
- Rhonda - Retail Manager at Ramsay Pharmacy 7 Springs: 0402 318 262
Timeline
PHARMACY ASSISTANT
Malouf Pharmacies
01.2020 - 03.2020
SENIOR RECEPTIONIST & CLUB ATTENDANT
The City Golf Club
01.2014 - Current
OFFICE ASSISTANT
Elliott Michaels Realtor
01.2013 - 01.2014
CERTIFICATE I IN INFORMATION TECHNOLOGY -
CERTIFICATE III IN BUSINESS -
QUEENSLAND CERTIFICATE OF EDUCATION -
Aquinas College
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