Summary
Overview
Work History
Education
Skills
Availability
Timeline
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Lucy Crook

Lucy Crook

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Market & Co, Crown
06.2022 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanour.
  • Answered customer questions about hours, seating, and menu information.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Team Member

Boost Juice
09.2020 - 09.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

Team Member/Waitperson

The Local Shack
03.2021 - 09.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Contributed to team success by consistently meeting or exceeding sales targets on upselling menu items like appetizers, desserts, and beverages.
  • Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in minimal wait times for customers.

Education

Certificate III in Animal Studies

South Metropolitan TAFE, Bentley Campus
Perth, WA
06.2023

Certificate II in Animal Studies

South Metropolitan TAFE, Bentley Campus
Perth, WA
12.2022

WACE

Duncraig Senior High School
Duncraig, WA
11.2020

Certificate II & III in Media

Duncraig Senior High School
Perth, WA
11.2020

Year 7 & 8

Westside High School
Gibraltar

Year 4, 5 & 6

S.t Josephs Middle School
Gibraltar

Reception To Year 3

Shepherds Primary School
United Kingdom

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Conflict Resolution
  • Cash Handling
  • Handling Complaints
  • Relationship Building
  • Payment Processing
  • POS system operations
  • Training and mentoring

Availability

Monday: 6am - 3pm 

Tuesday: 6am - 11pm 

Wednesday: 6am - 3pm 

Thursday: 6am - 11pm

Friday: 6am - 11pm 

Saturday: 6am - 11pm 

Sunday: 3pm - 11pm 


Availability is subject to change. 

Timeline

Restaurant Hostess

Market & Co, Crown
06.2022 - Current

Team Member/Waitperson

The Local Shack
03.2021 - 09.2021

Team Member

Boost Juice
09.2020 - 09.2022

Certificate III in Animal Studies

South Metropolitan TAFE, Bentley Campus

Certificate II in Animal Studies

South Metropolitan TAFE, Bentley Campus

WACE

Duncraig Senior High School

Certificate II & III in Media

Duncraig Senior High School

Year 7 & 8

Westside High School

Year 4, 5 & 6

S.t Josephs Middle School

Reception To Year 3

Shepherds Primary School

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Lucy Crook