Lucy Croston
Lawnton,QLD
Summary
Reliable employee with developed skills in fast-paced retail environments, ready to transition into a new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in a dynamic and collaborative setting.
Overview
10
10
years of professional experience
Work History
RESTAURANT CREW MEMBER
McDonalds
10.2014 - 12.2018
- Assisted other team members to achieve goals.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new crew members in customer service, food preparation and restaurant procedures.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Collaborated with team members to complete orders.
WAITRESS
Dizzy Dukes
05.2018 - 12.2018
- Shared knowledge of menu items with customers, enabling them to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Stayed up to date on menu changes to help customers make food choices.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Caregiver
Envigor
11.2022 - 07.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the clients personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Contributed to a positive atmosphere for clients by using effective communication and active listening skills.
- Documented detailed daily reports on each clients progress, informing adjustments in care plans when necessary.
Ticket Seller - Commonwealth Games 2018
Ticketek
03.2018 - 04.2018
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Provided exceptional customer service by addressing inquiries via phone, email, or in-person interactions professionally and courteously.
- Utilized specialized software programs for processing ticket orders accurately and efficiently.
Education
Certificate III - Individual Support
Aspire To Succeed
Caboolture, QLDSkills
- Workplace Safety
- Effective time management
- People-oriented approach
- Collaborative skills
- Privacy and Confidentiality
- Compassionate Client Care
- Effective Listening
- Excellent customer service
- Patience and empathy
- Reliability and punctuality
- Willingness to learn
- Multitasking and organization
Languages
English
Timeline
Caregiver
Envigor
11.2022 - 07.2024
WAITRESS
Dizzy Dukes
05.2018 - 12.2018
Ticket Seller - Commonwealth Games 2018
Ticketek
03.2018 - 04.2018
RESTAURANT CREW MEMBER
McDonalds
10.2014 - 12.2018
Certificate III - Individual Support
Aspire To Succeed
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