Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Lucy Derbyshire

Lucy Derbyshire

Palm Beach,Australia

Summary

Customer Service Specialist and Brand Ambassador with extensive experience in enhancing brand visibility and driving product sales. Proven ability to cultivate customer relationships and recommend products that boost revenue. Strong communication and interpersonal skills facilitate effective interactions with customers and team members.

Overview

6
6
years of professional experience

Work History

Ambassador Team Lead

Surfers Paradise Surf Life Saving Club
Gold Coast, Australia
05.2022 - Current
  • Represent SPSLSC at club fundraisers, including liaison with sponsors, key stakeholders, and guest speaking duties.
  • Provide leadership and encouragement to all members of the elite sports training environment, particularly our females in all 16 sessions of the week
  • Organize and facilitate Nipper Clinics for the club's junior members, including a focus on water skills, water safety, and equipment management.
  • Attend school visits and school excursions for primary school-aged children not yet exposed to water safety or surf lifesaving, with a focus on water safety.

Brand Ambassador & Warehouse Assistant

Jolyn and Jayd Swimwear
Gold Coast, QLD
10.2020 - Current
  • Represent the swimwear brands in photo shoots, media campaigns, and in guest appearances.
  • Coordinated with internal teams to ensure all tasks related to brand ambassador duties are completed accurately.
  • Engaged customers through social media platforms to create a sense of community around the brand.
  • Created content such as videos, blogs, and articles highlighting the company's offerings.
  • Managed the pick, pack, and dispatch of up to 250 online orders daily. (Oct 2020 - Oct 2021)
  • Recorded and organized all inbound stock, and conducted stocktakes. (Oct 2020 - Oct2021)
  • Provided customer service to clients purchasing swimwear and fashion items by appointment. (Oct 2020 - Oct 2021)

Customer Service

Barefoot Blonde / The Bohemian Club Summer Casual
09.2022 - 04.2023
  • Delivered exceptional customer service by providing styling advice and product knowledge to clients.
  • Executed efficient pick, pack, and post processes for online sales.
  • Managed stock control to maintain optimal presentation of new inventory.
  • Assisted with Instagram social media efforts to boost brand visibility.
  • Upsold accessories and additions to increase overall sales revenue.

Casual Warehouse and Office Hand and Instagram Contributor

Akuka Skincare
01.2019 - 03.2021
  • Unpacked and documented inbound inventory while assisting with stocktaking processes.
  • Took phone orders from retail customers and wholesalers to facilitate sales.
  • Maintained organized shop floor through tidying and systematic arrangement.
  • Picked and packed stock efficiently for shipment preparation.

Education

Year 11 & 12 - Sport Excellence Program for Surf Life Saving

Palm Beach Currumbin State High School
Gold Coast
12.2020

Certificate 4 in Fitness -

The Qld College of Health and Fitness
12.2020

Certificate 3 in Fitness -

The Qld College of Health and Fitness
12.2019

Bronze Medallion -

Glenelg Surf Lifesaving Club
SA
12.2018

Senior Resuscitation Certificate -

Glenelg Surf Lifesaving Club
SA
12.2017

Years 1 -10 -

Westminster School
Adelaide, SA

Skills

  • Customer service and support
  • Social media strategy
  • Content development
  • Inventory management
  • Event planning
  • Team leadership

Affiliations

The current 2024/25 Shaw & Partners Iron Series Champion. Born in South Australia, Lucy had the dream of becoming a Surf Iron Woman and moved to Queensland at 16 years old. Making her debut in the Iron Series in 2021/22, Lucy has taken the sport by storm and has achieved podium results in every Surf Iron Woman event on the calendar.

References

  • Zayne Hamill, Senior Coach of Surfers Paradise SLSC and The Australian Surf Life Saving Team, 0418 761 681
  • Jess Goulding, Jolyn & Jayd Owner/Director, 0403 233 910

Timeline

Customer Service

Barefoot Blonde / The Bohemian Club Summer Casual
09.2022 - 04.2023

Ambassador Team Lead

Surfers Paradise Surf Life Saving Club
05.2022 - Current

Brand Ambassador & Warehouse Assistant

Jolyn and Jayd Swimwear
10.2020 - Current

Casual Warehouse and Office Hand and Instagram Contributor

Akuka Skincare
01.2019 - 03.2021

Year 11 & 12 - Sport Excellence Program for Surf Life Saving

Palm Beach Currumbin State High School

Certificate 4 in Fitness -

The Qld College of Health and Fitness

Certificate 3 in Fitness -

The Qld College of Health and Fitness

Bronze Medallion -

Glenelg Surf Lifesaving Club

Senior Resuscitation Certificate -

Glenelg Surf Lifesaving Club

Years 1 -10 -

Westminster School

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Lucy Derbyshire