Lucy Desmond
Adelaide,SA
Summary
Accomplished in exceptional customer service and collaborative projects and work environments, I am looking to expand my capabilities and experiences to a work-field of greater, more specific interest, aligning with the focus of my University degree. I am highly eager to take on new opportunities and equip myself with new skills to allow myself to prosper within a role where I can demonstrate all aspects of my proven track record. With a passion for balancing technical proficiency with exceptional interpersonal skills, I seek to drive results and team/company success. It is my objective to grow within a career that recognises a tight-knit community and the importance of nurturing the wellbeing and success of both staff and client alike.
Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
National Australia Bank
01.2023 - Current
- Elevating customer experience by acknowledging each individual's needs and requests, exceeding expectations by applying my skills in a relevant, timely manner
- Assisting large volumes of customer enquiries every day, prioritising effective solutions with a fixed focus on customer satisfaction and rapport.
- Responding to all admin related responsibilities, enhancing my comprehension and abilities across many different system interfaces and internal processes.
- Improving first-call resolution rates for customers by providing in-depth, accurate information and constructive problem-solving skills.
- Monitoring personal metrics and developing actionable insights to improve efficiency and individual performance.
- Directing the role of Engagement Leader for both my team, and representing South Australia in doing so.
Customer Service Stylist
Dangerfield
07.2022 - 01.2023
- Developing strong interpersonal relationships with all customers and maintaining connections with regular shoppers, leading to increased repeat business sales and further referrals.
- Maintaining up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Helping clients build versatile wardrobes by selecting pieces that could be mixed and matched for multiple occasions.
- Creating visual merchandising standards to ensure consistent brand representation across all store locations.
- Maintaining exceptional KPI metric results, leading to becoming recognised as a top salesperson within the Australian retail market, amongst the company.
English As An Additional Language Schooling Tutor
St Michael's College
08.2021 - 11.2022
- Collaborating with students to complete SACE subject requirements, identifying areas of difficulty and providing assistance to build self-confidence and enhance literacy skills.
- Increasing student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Implementing creative instructional techniques to address the unique challenges faced by students with learning differences, specifically with literacy.
Cashier
Drakes Supermarkets
08.2018 - 11.2022
- Working flexible schedule and extra shifts to meet business needs, whilst maintaining education/study responsibilities and requirements.
- Assisting customers with general shopping enquiries and providing exceptional service, resulting in positive feedback from shoppers.
- Handling multiple payment methods and internal system interfaces securely, minimizing discrepancies and potential losses.
Education
Bachelor of Arts - Psychology
The University of Adelaide
Adelaide, SA01.2023
Cabra Dominican College
Cumberland Park, SA10.2019
Skills
- Proven effective team worker and confident leader
- Efficient in maintaining successful KPI metrics
- Diligent and resilient worker, compatible with diverse workplaces and expectations
- Knowledgeable and experienced in customer relations and service
Timeline
Customer Service Advisor
National Australia Bank
01.2023 - Current
Customer Service Stylist
Dangerfield
07.2022 - 01.2023
English As An Additional Language Schooling Tutor
St Michael's College
08.2021 - 11.2022
Cashier
Drakes Supermarkets
08.2018 - 11.2022
Bachelor of Arts - Psychology
The University of Adelaide
Cabra Dominican College
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