Summary
Overview
Work History
Skills
Education Training
References
Certification
Timeline
Generic

Lucy Down

Rockingham,WA

Summary

I am a self-motivated, hard-working individual who enjoys a challenge. I can work autonomously or within a team and pride myself on being flexible to the needs and nature of the business.


I strive to do the best and give 110 percent in all that I do. Nothing is ever to complicated or too hard to do. Hard work amd challenging tasks are what i thrive on.


Overview

21
21
years of professional experience
1
1
Certification

Work History

Owner/Operator

Gemshine Cleaning Service
05.2021 - Current
  • Complete all cleaning duties to an exceptional standard, while maintaining effective communication with all clients to ensure their satisfaction with the service provided
  • Supervise the cleaning, maintenance and care of client's homes and grounds
  • Manage the bookkeeping and credit control for the business
  • Plan and maintain the cleaning schedule for the housekeeping team to follow
  • Attend homes and provide cost estimated to clients prior to acquiring the contract
  • Ensure all properties are left secure following the completion of the service
  • Perform additional duties when requested, being deep cleaning or end of lease cleans.

Housekeeper

Superclean Cleaning Services
11.2020 - 04.2021
  • Performed a variety of cleaning activities such as sweeping, mopping, dusting, and polishing
  • Completed additional duties when required, such as deep cleaning appliances and end of lease cleans
  • Completed all cleaning duties in an honest and safe manner, delivering an efficient and courteous service.

Home Help

Silverchain Nursing Association
09.2010 - 01.2011
  • General housekeeping
  • Reporting changes in client's health and lifestyle
  • Driving clients to and from all outings and appointments
  • Assisting clients with activities of daily living.

Support Worker

Mosiac Community Care
11.2008 - 01.2009
  • Administrative duties such as recording client notes and hand over after each shift
  • Account balancing
  • Completing client reports
  • Filing documents
  • Promoting high standards of occupational health and safety procedures
  • General housekeeping and personal care
  • Driving clients to and from all outings and appointments.

Mail Sorter

Australia Post
01.2007 - 01.2008
  • Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
  • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
  • Contributed to a reduction in lost or misplaced mail through diligent tracking and record-keeping procedures.
  • Increased accuracy in mail distribution by regularly updating internal address databases.
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Maximized productivity by efficiently managing workflow during peak hours or periods of high volume activity.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.

Delivery Courier

Australia Post
01.2003 - 01.2006
  • Properly documented all specimens received using Software.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within the company.

Skills

  • Accurate record keeping
  • Hiring
  • Performance Evaluations
  • Special Promotions Planning
  • Inventory Tracking and Management
  • Goal Setting
  • Management Team Building
  • Data Management
  • GPS and route planning
  • Customer Service Management
  • Calendar Management
  • Delegating Work
  • Hazardous Materials Endorsement
  • Staffing
  • Strong Work Ethic

Education Training

  • Certificate 3 in Community Services
  • Full Unrestricted Class C Licence.
  • White card
  • JDE
  • PIMs (Project Information Management System)
  • Microsoft Office Suite

References

Provided on Request

Certification

Police Clearance

White Card

RSA

RSG

Food Handling

Covid Safe Certificate

Timeline

Owner/Operator

Gemshine Cleaning Service
05.2021 - Current

Housekeeper

Superclean Cleaning Services
11.2020 - 04.2021

Home Help

Silverchain Nursing Association
09.2010 - 01.2011

Support Worker

Mosiac Community Care
11.2008 - 01.2009

Mail Sorter

Australia Post
01.2007 - 01.2008

Delivery Courier

Australia Post
01.2003 - 01.2006

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Lucy Down