Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Drake

The Gap,QLD

Summary

Successful dental professional with experience in fast-paced dentistry environments. Well-rounded with strong skills in stock take, infection control and changing dental rooms efficiently. Flexible in quickly handling requests from dentist, colleagues and patients. Head DA in most recent positions, training and leading new staff.

Overview

9
9
years of professional experience

Work History

Dental Assistant /Front Desk Receptionist

Ashgrove Dental
01.2024 - Current
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Trained new staff to ensure they could assist all 4 of the dentists.
  • In charge of infection control protocol ensuring we were in line with QIP and the infection control manual


Dental Assistant /Front Desk Receptionist

Clubb Dental
03.2020 - 12.2023
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Typed patient data into computer system using Dental for Windows while following privacy laws and maintaining high level of accuracy.
  • Tutored and trained new Dental Assistants. Assisting them pass their Cert 3 and assist the principal dentist.
  • Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.

Dental Assistant

Redhill Dental
02.2018 - 03.2020
  • Helped the principal Dentist complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Cleaned and sanitized dental tools and equipment, cleaned treatment rooms while maintaining stock supplies to prep for the next patient.
  • scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.

Sandwich Artist

Subway
02.2017 - 02.2019
  • Assisted customers in choosing menu items by providing food complementing information.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Greeted guests, promoted specials and took orders.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Education

Queensland Certificate of Education -

Mt St Michaels
12.2019

HLT35015 Certificate III in Dental Assisting -

Foundation Education
12.2019

BSB30115 Certificate III in Business -

Binnacle Training
10.2019

Skills

  • Equipment sterilization
  • Treatment Room Cleanup
  • Infection Control Proficiency
  • Proficient in Dental 4 Windows
  • Stock take and ordering for Dental supplies
  • Leading and Training new Staff
  • Front Office Duties

Timeline

Dental Assistant /Front Desk Receptionist

Ashgrove Dental
01.2024 - Current

Dental Assistant /Front Desk Receptionist

Clubb Dental
03.2020 - 12.2023

Dental Assistant

Redhill Dental
02.2018 - 03.2020

Sandwich Artist

Subway
02.2017 - 02.2019

HLT35015 Certificate III in Dental Assisting -

Foundation Education

BSB30115 Certificate III in Business -

Binnacle Training

Queensland Certificate of Education -

Mt St Michaels

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Lucy Drake