Lucy Erasmus

Bartender

• Learned about and poured various whites, reds and sparkling wines as well as various types of beers.
• Mixed spirits and Liqueurs, also assembling simple cocktails.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Managed intoxicated patrons, following OLGR protocols of cutting off and surveillance.

Receptionist/Liquor Store

• Received and arranged restaurant bookings, function bookings and courtesy bus bookings.
• Corresponded with patrons through emails and online query system.
• Managed incoming calls, answered relevant queries and forwarded calls and inquiries to appropriate personnel/offices.
• Received and handled complaints and patron feedback.
• Processed organised and confirmed all memberships and patron information.
• Learned and became familiar with all promotion events, draws and specials, in order to answer any specific queries.
• Carried out general admin as well as various marketing duties.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Gaming Attendant/Cashier

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed cash handling duties responsibly and accurately, ensuring accurate accounting at the end of each shift.
• Balanced, deposited and entered all Club tills, vouchers and transactions, including cashier tills.
• Handled escalated customer concerns regarding money/payouts, with professionalism and empathy, working diligently toward satisfactory resolutions.
• Observed gambling floor operations for irregular activities indicative of cheating or illegal behaviour.
• Did regular clearance of coins and notes of 175 machines.
• Regular compliance with the OLGR (with the attainment of an RSG), serving on KENO and Cashier.
• Promoted responsible gambling practices with discreet interventions when necessary, fostering a safe environment for all guests.
• Collected fees for services and games, managing a $8600 float in cash daily maintaining compliance with QLD gambling laws.
• Boosted customer loyalty through personalized interactions that demonstrated genuine care about their enjoyment levels while gambling.
• Assisted customers with machine operations and errors, troubleshooting and running diagnostics, escalating technical issues where needed.

Cafe/Barista

• Maintained a clean and organized café environment and floor space, adhering to health and safety regulations.
• Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Crafted high-quality espresso-based beverages with consistency and efficiency, maintaining excellent speed and presentation during peak periods.
• Prepared a variety of café items including milkshakes, smoothies, ice creams, desserts, and pastries, ensuring freshness and visual appeal.
• Assisted in stock rotation, restocking displays, and managing inventory to minimize waste and support smooth daily operations.
• Worked collaboratively in a fast-paced team environment, supporting kitchen, counter, and floor operations as needed.

• Managed care for various possum species, ranging from 150 grams to adulthood.
• Completed extensive training in feeding, handling, and overall care and upbringing of possums, wallabies, and kangaroos.
• Nursed sick and injured animals with appropriate treatments and rehabilitation strategies.
• Monitored weight and dietary needs of each possum daily, to ensure optimal health.
• Conducted multiple independent animal rescues successfully.
• Released over 25 rehabilitated possums back into the wild.
• Demonstrated quick learning and adaptability in mentally and physically high-stress environments.

• Executed opening and closing procedures across multiple restaurant positions, including line, fries, kitchen-hand, chef FOH, drive-thru, and delivery.
• Acquired extensive knowledge of food safety and health protocols along with customer service standards.
• Maintained efficient service during peak hours while ensuring composure and quality.
• Functioned as regular Barista every Sunday, mentoring and training new team members.
• Managed phone inquiries, complaints, refunds, and balanced tills to uphold financial accuracy.
• Occasionally conducted stock takes and delegated weekly cleaning responsibilities to ensure operational hygiene.
• Served alcohol in compliance with RSA standards.

• Greeted guests and promoted specials, ensuring a welcoming dining experience.
• Operated cash register accurately, managing all transactions efficiently.
• Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
• Maintained cleanliness and organization in accordance with restaurant policies.
• Managed FIFO policies for produce, minimizing waste and ensuring freshness.
• Assisted in inventory management to meet customer demand effectively.
• Supervised and trained employees to enhance team performance.