LUCY GARLAND
Lilyfield,NSW
Summary
Organized and dependable customer service professional successful at managing multiple priorities with a positive attitude. Solid team player with a outgoing, hardworking demeanour and proven skills in establishing rapport with guests. Motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
Front Office All Rounder
Novotel Sydney on Darling Harbour
01.2018 - Current
- Making the experience Comfortable and Memorable for all my guests
- Answering and managing calls
- Billing and filing duties
- Energetic and Bubbly personality always up for a challenge
- Organisation skills
- Caring and understanding personality with a can do attitude
- Looking after our airline crews in house dealing with all paperwork required
- Making sure the office remains tidy at all times
- Organising all amenities
- Welcome calls for our in-house members
- ACHIEVEMENTS
- RSA - Responsible service of alcohol
- RSG - Responsible service of gambling
- P2 licence - have my own vehicle
- Cert 3 in Travel and Tourism
- Cert 3 in business services
- High school Certificate
Team member
Boost juice Pitt
01.2017 - 01.2018
- Using the register / counting money
- Making smoothies / juices
- Fun uplifting energy, bring smiles to customers faces
- Cleaning ( mopping floors, washing up )
Team member
McDonald's Lakemba
01.2015 - 01.2017
- Serving customers with a friendly smile
- Counting tills
- Training new team members
- Ultimate ability to work and communicate with team mates
- Cleaning ( mopping floors, clearing tables )
Education
High School Diploma -
Sydney Secondary College - Blackwattle Bay Campus
Glebe, NSW09.2018
Skills
- Hardworking
- Team player
- Empathic
- Caring
- Customer service skills
- Life experiences
- Enthusiastic
- Can do attitude
- Administrative Support
- Staff Training
- Attention to Detail
- Willingness to Learn
Timeline
Front Office All Rounder
Novotel Sydney on Darling Harbour
01.2018 - Current
Team member
Boost juice Pitt
01.2017 - 01.2018
Team member
McDonald's Lakemba
01.2015 - 01.2017
High School Diploma -
Sydney Secondary College - Blackwattle Bay Campus
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