Overview
Work History
Education
Skills
Additional Information
Timeline
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Lucy Gray

Arana Hills,QLD

Overview

2
2
years of professional experience

Work History

Babysitter

Local Families
03.2022 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Provided safe transportation to and from school and extracurricular activities.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.

Manager/Waitress

Portabella Restaurant
07.2022 - 01.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
  • Established a positive work environment, promoting teamwork and open communication among staff members.
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
  • Took bookings through emails, phone calls and in person
  • Completed cash declarations, financial reports and balanced the cash tills during closing shifts
  • Made weekly rosters for FOH staff
  • Completed regular cleaning tasks throughout the restaurant to ensure hygiene and a better dining experience for guests

FOH Team Member

Red Rooster
08.2021 - 09.2022
  • Enhanced customer experience by providing friendly and efficient service at the front counter and drive-thru.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Education

High School Diploma -

Ferny Grove State High School
Ferny Grove, QLD
11.2021

Skills

  • Flexible scheduling
  • Effective communication
  • Cash handling
  • Customer service
  • Order Management
  • Interpersonal skills
  • Positive attitude

Additional Information

Availability- Part time/ Casual

Timeline

Manager/Waitress

Portabella Restaurant
07.2022 - 01.2024

Babysitter

Local Families
03.2022 - Current

FOH Team Member

Red Rooster
08.2021 - 09.2022

High School Diploma -

Ferny Grove State High School

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Lucy Gray