Lucy Gray
Arana Hills,QLD
Overview
2
2
years of professional experience
Work History
Babysitter
Local Families
03.2022 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Provided safe transportation to and from school and extracurricular activities.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
Manager/Waitress
Portabella Restaurant
07.2022 - 01.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Took bookings through emails, phone calls and in person
- Completed cash declarations, financial reports and balanced the cash tills during closing shifts
- Made weekly rosters for FOH staff
- Completed regular cleaning tasks throughout the restaurant to ensure hygiene and a better dining experience for guests
FOH Team Member
Red Rooster
08.2021 - 09.2022
- Enhanced customer experience by providing friendly and efficient service at the front counter and drive-thru.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
High School Diploma -
Ferny Grove State High School
Ferny Grove, QLD11.2021
Skills
- Flexible scheduling
- Effective communication
- Cash handling
- Customer service
- Order Management
- Interpersonal skills
- Positive attitude
Additional Information
Availability- Part time/ Casual
Timeline
Manager/Waitress
Portabella Restaurant
07.2022 - 01.2024
Babysitter
Local Families
03.2022 - Current
FOH Team Member
Red Rooster
08.2021 - 09.2022
High School Diploma -
Ferny Grove State High School