Lucy Green

• Simultaneously managing Instagram and, profiles to ensure wide audience engagement
• Consistently creating new content for product promotion including reels and Instagram and Facebook carousels to increase customer engagement.
• Keeping content on trend to reflect the targeted audiences' interests and being aware of current trends
• Following up all enquires across platforms, email and phone.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Developed and managed content calendars for each platform to establish timely and relevant posts.
• Developed marketing content such as blogs, promotional materials, and advertisements for social media.

• High level of directed customer engagement and retainment
• Being the first point of contact for in store customers
• Handled customer inquiries and suggestions courteously and professionally.
• Demonstrating consistent initiative for day-to-day tasks and completing all tasks in a timely and efficient manner
• Knowledge of ‘back end' stock requirements to ensure stock remains correct, attention to detail with appropriate data entry.

• Initiative and Independence: Demonstrated a high level of initiative, taking charge, and working independently.
• Organizational Skills: Maintained customer service excellence while efficiently handling till, phone, and floor-related duties.
• Keyholder Duties: Ensuring all cash handling was correct and end of day procedure was followed.
• Level Headed in High-Stress Situations: Thrived in high-stress situations, maintaining composure, deep perspective, and clarity in executing tasks.
  

• Managing a team: This involved intergraded team work, facilitating excellent communication between team members
• Communication and Efficiency: Strong focus on communication, multitasking, and delegating certain tasks to specific team members effectively.
• Driving Sales to targets: Developed strategy to increase sales and drive profits To achieve KPI's.
• Mentorship: Mentored team members to enhance professional development and accountability in workplace.

• Customer-Centric Service: Cultivated genuine client connections through meaningful interactions.
• Managerial Support: Provided acting managerial support, handling rostering, data entry, and collaborating with head office.
• Financial Management: Managed cash, ensuring accurate totals, secure handling, and weekly deposits.
  Confidently ran the shop independently as a keyholder.
• Visual Merchandising: Executed dynamic displays for seasonal stock and thematic changes.
• Team Training and Leadership: Led training for existing and new team members with a focus on positive reinforcement.

Store Supervisor June 2018- February 2020

• Exceptional customer service in person and over the phone
• Onboarding of new staff
• Keyholder responsibilities
• Social Media and content creation