Lucy Gregory
Claremont,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Displays sound judgement under pressure.
Willingness to take on added responsibilities to meet team goals.
Ability to take ownership of project work whilst coordinating with relevant stakeholders to produce an end product.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Labour Relations Advisor
Department Of Mines, Industry Regulation And Safety
01.2023 - Current
- Carried out designated research, policy and project activities to support business objectives, both individually and as part of a team.
- Provided verbal and written advice to Government and other public sector stakeholders on the application and impact of legislation; public sector awards and agreements; government policies, procedures and guidelines; and operational practices.
- Developed a sound understanding, knowledge and experience of the operations of GSLR and other agencies.
- Drafted correspondence including reports, briefing notes, internal memos, ministerials and industrial agreements.
- Actively participated in on-the-job learning and training activities.
Graduate
Attorney-General's Department
11.2022 - 11.2023
- Participated in one year graduate program at the Attorney-General's Department
- Completed Rotations across the department's Enabling Services Group
- Contributed to corporate culture in a volunteer leadership position
- Participated in two tailored learning and development programs to grow personal and professional capabilities as a public servant and HR Professional
Legislation Officer
Attorney General's Department
06.2023 - 11.2023
- Sound understanding of the Legislative, Tabling and Federal Executive Council Processes.
- Coordinated departmental items for Tabling, Federal Executive Council and Legislation for Introduction to Parliament. Liaised with the relevant Parliamentary or Executive Council offices to ensure the smooth delivery of coordination tasks including the timely lodgement of relevant documents and advisement of deviations from regular timing or procedure of processes.
- Management and triage of three shared inboxes. Prioritised, grouped, and sorted emails. Answered email requests and queries relating to Parliamentary and Legislation processes. Alerted and escalated the team to emails where appropriate.
- Provided documentation and advice on ministerial approvals to the relevant departmental line areas at the beginning of Legislative, Tabling and Federal Executive Council Processes.
- Assisted the Legislation Liaison Office with coordinating bids for legislation for the department.
- Monitored progress of bills in Parliament, kept abreast of developments which might require further Legislative coordination.
- Ensured Parliamentary Liaison Officers are advised of any changes to timing considerations for bills or any other factor that changes the availability or the urgency of a bill for debate.
Recruitment Officer
Attorney-General's Department
11.2022 - 06.2023
- Lead an external recruitment communications project, involving re-designing of the Department's Candidate Information Kit and updating the external recruitment page as part of a departmental Attraction Strategy Plan.
- Oversaw the end stage recruitment process for successful candidates.
- Drafted and sent out Offers of Employment and initiated new hire paperwork process.
- Keen understanding of and ability to interpret the Public Service Act 1999 (Cth) and the Fair Work Act 2009 (Cth).
- Assisted with writing job postings and job descriptions for boards.
- Promptly corresponded with applicants and coordinated interview schedules.
- Followed up with leads to explain application process and answered questions to increase interest.
- Tracked key dates and deadlines and maintained specific personnel lists.
Volunteering Coordinator
UWA Guild Volunteering Department
01.2021 - 11.2022
- Connect with Non-For-Profit to organise volunteering excursions and events
- Consulate with Non-For-Profit stakeholders to determine objectives and requirements for volunteering excursions and events.
- Maintaining accurate records in a volunteer database and following established processes and guidelines for Volunteer Services
- Coordinate teams of volunteers for large-scale actions
- Εnsure the purpose of the organization and its actions is clearly communicated
- Created, maintained and distributed information for volunteering excursions and events.
- Managing and mentoring volunteers, supporting them during excursions and events as well as coordinating social and wellbeing events for volunteers
- Communicate frequently with volunteers to ensure they are satisfied and well-placed
Reservation Officer
SeaLink Travel Group
11.2021 - 10.2022
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Education
J.D. - Law
University of Western Australia
11.2027
Bachelor of Commerce - Work And Employment Relations, HRM
University of Western Australia
11.2022
Skills
- Analytical Thinking
- Stakeholder Management
- Strategic Planning
- Ministerial Correspondence, Ministerial Submissions
- Program Management
- Legislative Coordination
- Recruitment and Retention Strategies
- Recruitment Management
Volunteering
2023 Environmental co-chair of the Attorney-General's Department Graduate Fundraising Committee
2022 UWA Guild Volunteering Events coordinator
2021 UWA Guild Volunteering Micro Volunteering coordinator
2018 UWA Kiddo Sport coordinator
Certification
AHRI Membership
Mental Health First Aid
Working with Children
Responsible Service of Alcohol
Awards
2021 UWA Guild Volunteering coordinator of the year
Additional Information
Isabelle Somers
Isabelle.somers@dmirs.wa.gov.au
61 8 6552 9376
Chloe Thompson
chloe.thomspon@ag.gov.au
02 614 13377
Training
WA Government Launch 2024 participant
Parliamentary Document Management System training
Ministerial Correspondence and Ministerial Briefing training
Policy 101 & 102 development training
Office of Impact Analysis training
Office of Parliamentary Counsel, Instrument Drafters Discussion forum participant
Timeline
Legislation Officer
Attorney General's Department
06.2023 - 11.2023
Labour Relations Advisor
Department Of Mines, Industry Regulation And Safety
01.2023 - Current
Graduate
Attorney-General's Department
11.2022 - 11.2023
Recruitment Officer
Attorney-General's Department
11.2022 - 06.2023
Reservation Officer
SeaLink Travel Group
11.2021 - 10.2022
Volunteering Coordinator
UWA Guild Volunteering Department
01.2021 - 11.2022
J.D. - Law
University of Western Australia
Bachelor of Commerce - Work And Employment Relations, HRM
University of Western Australia
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