Lucy Grierson
Brighton,VIC
Summary
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilises analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer focused skills.
Overview
6
6
years of professional experience
Work History
Product & Delivery Snr. Manager
AMO
Melbourne, VIC
03.2023 - Current
- Leveraged proven workflow and technology systems to produce effective delivery and governance strategies for clients.
- Determined clients needs to provide targeted products and services, delivering demonstrable improvement in employee satisfaction and performance oversight.
- Collaborated with clients to develop action plans to address specific challenges and objectives with project delivery capability.
Governance & Delivery Manager
ANZ
Melbourne, VIC
07.2022 - 03.2023
- Developed and maintained project road-maps, definitions of done, dependency agreements and managed risk and issue resolution and escalation,
- Led governance gates with internal team members, consultants and vendors.
- Implemented effective communication protocols between internal teams working in value streams.
- Prepared budget approval submissions for projects of varying sizes.
Know Your Customer Delivery Manager
ANZ
Melbourne, VIC
08.2021 - 07.2022
- Worked with iteration managers and project managers to deliver initiatives and products utilising lean and agile project management methods.
- Coached delivery teams to take accountability for delivery, risk and issue management.
- Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
APRA Remediation Delivery Manager
ANZ
Melbourne, VIC
09.2019 - 08.2021
- Monitored performance against key indicators such as cost, schedule, scope and quality metrics.
- Identified resources needed to complete projects on time and within scope.
- Managed multiple complex projects simultaneously while ensuring quality standards were met.
Transformation Consultant
AMO
Melbourne, VIC
09.2017 - 09.2019
- Led workshops to engage stakeholders in the transformation process.
- Evaluated effectiveness of existing policies, procedures, tools, and workflows related to the transformation effort.
- Developed and implemented transformation strategies to improve organisational processes.
Education
Skills
- Budget Control
- Schedule Management
- Work Planning and Prioritisation
- Customer Needs Assessment
- Project Management
- Performance Management
- Conflict Resolution
- Risk Analysis
- Coaching and Mentoring
- Change Management
- Team Leadership
- Resource Planning
- Relationship Building
- Workforce Management
- Contract Management
Personal Information
Nationality: British Citizen with Australian Permanent Residency
Accomplishments
- Life long learner - at the moment I am continuing to develop my leadership skills through an ongoing mentorship program following more recent formal study in NLP and Change Management.
Timeline
Product & Delivery Snr. Manager
AMO
03.2023 - Current
Governance & Delivery Manager
ANZ
07.2022 - 03.2023
Know Your Customer Delivery Manager
ANZ
08.2021 - 07.2022
APRA Remediation Delivery Manager
ANZ
09.2019 - 08.2021
Transformation Consultant
AMO
09.2017 - 09.2019
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