Lucy Hagon
Northcote,VIC
Summary
Organised and friendly administrative professional with experience in balancing a diverse workload. Team player with exemplary communication skills who works well under pressure and time constraints and can multitask effectively. Self motivated and diligent, demonstrates strong computer and office administration skills including proficient use of Microsoft Office programs. Hardworking and passionate; ready to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
Judicial Support Officer
Magistrates Court
08.2023 - 09.2024
- Provided administrative support to Judicial Officers.
- Prepared court documents and documented court proceedings in an accurate and timely manner.
- Ensured court proceedings ran efficiently by facilitating correspondence across multiple departments including Judicial officers, police and corrections services as well as court users and legal professionals.
- Multitasked and worked under time pressure both during court procedures to provide immediate support to Judicial Officers and after court to ensure all court documentation and preparation for future court proceedings were completed.
- Built productive working relationships with Judicial Officers.
- Communicated effectively and worked in a team of other Judicial Support Officers.
- Completed general office and administrative duties for both the team and assigned Judicial officer, including drafting emails, document compiling, diary management, mail duties, scanning and filing of documents.
Nanny
Private Employers
01.2021 - 08.2023
- Communicated positively with children and guardians.
- Engaged with children on individual basis to build positive relationships.
- Assisted with errands, meal preparation and housekeeping.
- Provided quick reliable assistance with in home organisation or other tasks where required by employer.
Waitress and Restaurant Host
Nolita Italian Restaurant
08.2022 - 02.2023
- Promptly greeted new customers and seated guests upon arrival.
- Remained calm and poised when dealing with difficult customers, high pressure situations or during busy shifts, whilst maintaining excellent service standards.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
Dispatch & Customer Service Officer
Bstore (Online Sales Department)
07.2020 - 10.2022
- Managed company online store including all online orders of up to approximately 150 per day, online customer service and assistance with marketing and bank balancing duties where required as well as general administrative support within in the office.
- Resolved customer complaints and grievances, via phone and email
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with warehouse staff to facilitate proper loading and unloading of stock orders.
- Managed time efficiently in order to complete all online orders and customer service tasks within deadlines.
Retail Associate
Bstore
11.2019 - 07.2020
- Greeted customers and helped with product questions and purchases.
- Used POS system to process sales, returns, online orders, and gift cards.
- Balanced cash register at end of shift to record accurate transactions.
- Set up displays and arranged store merchandise.
- Drove customer loyalty through friendly service and knowledgeable assistance.
- Completed opening and closing store duties as well as general keyholder responsibilities.
Education
Bachelor of Philosophy Honours (Year 1 Completed) - Business And Law Major
University of Western Australia
Nedlands, WAWACE (ATAR) -
St Hilda's Anglican School For Girls
Mosman Park, WA12.2019
Skills
- Excellent written and oral communication skills
- Proficient in Microsoft Office programs
- Customer and client service expertise
- Organised and reliable
- Teamwork and Collaboration
- Work Planning and Prioritization
- Multitasking Abilities
- Calm and Professional Under Pressure
References
Sara Thornton
Direct Manager at Perth Magistrates Court
sara.thornton@justice.wa.gov.au
Sandy De Maio
Magistrate at Perth Magistrates Court
magistrate.demaio@justice.wa.gov.au
0414 470 553
Claire McTernan
Nannying employer
0419 961 596
Timeline
Judicial Support Officer
Magistrates Court
08.2023 - 09.2024
Waitress and Restaurant Host
Nolita Italian Restaurant
08.2022 - 02.2023
Nanny
Private Employers
01.2021 - 08.2023
Dispatch & Customer Service Officer
Bstore (Online Sales Department)
07.2020 - 10.2022
Retail Associate
Bstore
11.2019 - 07.2020
Bachelor of Philosophy Honours (Year 1 Completed) - Business And Law Major
University of Western Australia
WACE (ATAR) -
St Hilda's Anglican School For Girls
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