Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Hannam

Adelaide ,SA

Summary

Dynamic leader with proven expertise in team collaboration and problem-solving, excelling across roles at Boost Juice and other notable employers. Excelled in training and empowering diverse teams, significantly enhancing customer satisfaction and operational efficiency. Skilled in stock management and scheduling, my approach blends attention to detail with a commitment to creating and maintaining positive, achievement-oriented environments.

Overview

9
9
years of professional experience

Work History

Team Leader + Store Manager

Boost Juice Rundle Mall
11.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Providing advice, training and encouragement to team members to ensure all requirements and KPI’s are met.
  • Empowered team members by delegating responsibilities according to individual strengths and weaknesses.
  • Managed conflict resolution among both customers and employees, ensuring a positive and collaborative work environment.
  • Maintained an inclusive and exciting team culture, promoting respect and understanding among all members.
  • Provided extensive ongoing training and support for both younger and older employees, ensuring all expectations are met whilst maintaining a healthy and exciting environment.

Team Leader

Boost Juice Mt Barker
10.2021 - 10.2023
  • Supervising and leading a team of younger employees to ensure smooth operations.
  • Providing support and guidance to team members to achieve weekly performance targets.
  • Managing daily tasks, including customer service, inventory management, cash handling and monthly stock takes.
  • Training new team members and ensuring they understand and actively practice company policies and procedures.
  • Resolving conflicts and issues within the team in a friendly and professional manner in order to maintain a healthy work environment.
  • Collaborating with management in order to improve and enhance customer experience.

Kitchen Manager

Littlehampton Marketplace Kitchen
03.2023 - 09.2023
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.

    • Store Assistant

    Foodland Mt Barker
    02.2023 - 08.2023
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.

    • Barista + Kitchen Hand

    Herbees Cafe Hahndorf
    01.2016 - 01.2020
    • Maintained a clean and organized workspace for optimal productivity and safety.
    • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
    • Pleasantly interacted with customers during busier periods to promote fun, positive environment.
    • Contributed to a positive team environment through effective communication and collaboration with colleagues.

    Education

    Completed Year 12 -

    Heathfield High School
    Heathfield, SA
    11.2021

    Skills

    • Teamwork and Collaboration
    • Problem-Solving
    • Attention to detail
    • Time management in slower and busier periods
    • Training and encouraging team members
    • Helping to manage rosters and schedules
    • Stock-takes and money management

    Timeline

    Team Leader + Store Manager

    Boost Juice Rundle Mall
    11.2023 - Current

    Kitchen Manager

    Littlehampton Marketplace Kitchen
    03.2023 - 09.2023

    Store Assistant

    Foodland Mt Barker
    02.2023 - 08.2023

    Team Leader

    Boost Juice Mt Barker
    10.2021 - 10.2023

    Barista + Kitchen Hand

    Herbees Cafe Hahndorf
    01.2016 - 01.2020

    Completed Year 12 -

    Heathfield High School

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