Lucy Harvey

• Provided a safe and stimulating learning environment for young children.
• Developed age-appropriate activities to encourage physical, social and intellectual development of children.
• Observed and monitored the behaviour of children in order to ensure safety and provide positive guidance.
• Implemented appropriate strategies to manage challenging behaviours.
• Organised indoor and outdoor playtime activities to promote physical and mental development of children.
• Maintained accurate records of each child's progress including daily observations and anecdotal notes.
• Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behaviour.
• Underwent a 12 week intensive program to help support and guide the emotional well-being of a child with severe psychological trauma.

Throughout my time in this workplace i developed the following skills:

• Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Managed guest check-in and check-out procedures, reservations and payments.
• Corrected guest issues promptly with knowledgeable and friendly service.
• Managed customer complaints and rectified issues to complete satisfaction.
• Responded to guests, including email, telephone and in-person inquiries.
• Mentored new staff on correct procedures, compliance requirements and performance strategies.

Throughout my time in this workplace i developed the following skills:

• Aided in customer satisfaction and greetings at all times
• Proficiently learned all kitchen operations
• Learnt how to work in a faced paced environment
• Sufficient organisation skills to ensure work flow is smooth
• Assisted in food preparation daily
• Basic barista skills
• Rang up orders on cash register to process cash, credit card and personal check payments.
• Responded to customer concerns efficiently, accurately and with detailed information.

Throughout my time in this workplace I developed the following skills:

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• Operated cash register, collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Processed sales transactions to prevent long customer wait times.
• Trained new team members in cash register operation, stock procedures and customer services.
• Disseminated information to customers regarding account updates, new service additions and promotional offers.