Lucy Healey
2 Greenlees Court,QLD
Overview
11
11
years of professional experience
Work History
Secretarial Manager
Professorship for Sustainable Food Economy
02.2024 - 10.2024
- Managed budgets and bookkeeping, ensuring accuracy and cost control.
- Coordinated schedules and correspondence in German and English, ensuring clear, friendly communication.
- Supported daily operations and handled multitasking in fast-paced environments
- Managed HR tasks, including onboarding and staff coordination.
- Organized travel and event planning, showcasing problem-solving and attention to detail.
Human Resources Service Assistant
Fraunhofer Institute of Solar Energy
05.2022 - 02.2024
- Managed sick leave, secondments, and employee onboarding, ensuring smooth integration and support for 1400 employees.
- Streamlined workflows for secondments, enhancing efficiency and clarity.
- Organized employee records, welcome folders, and essential documentation.
- Promoted inclusive communication by implementing gender-sensitive language in departmental materials.
Administrative Assistant
Department of Gender Equality, Diversity, and Academic Personnel Development,
01.2022 - 05.2022
- Oversaw administrative operations, ensuring smooth and efficient departmental functioning.
- Handled translation tasks and organized data, ensuring clarity and accuracy across communications.
- Managed accounting tasks and project budgeting, ensuring financial accuracy and compliance.
- Coordinated schedules and organized events, ensuring seamless execution of plans and logistics.
Administrative Assistant
Prorectorate for Research and Innovation, University of Freiburg
09.2021 - 05.2022
- Managed schedules for head of department, ensuring efficient time management and prioritization.
- Organized and scheduled meetings, ensuring all logistics were in place for smooth execution.
- Coordinated recurring tasks and projects, ensuring deadlines were met and workflows were efficient.
- Provided general secretarial support, handling correspondence, documentation, and daily office operations.
Travel Expert
STA Travel / Cockpit Flug- und Touristik GmbH
01.2021 - 09.2021
- Designed personalized vacation experiences based on clients' interests, budgets, and goals.
- Booked travel components with international service providers (B2B) and arranged accommodations for various client types.
- Provided customer support during and after travel, handling requests and managing personal data.
- Organized and executed trade fair stands, ensuring smooth operations.
- Developed strong relationships with suppliers to secure exclusive deals and discounts for clients.
- Handling customer requests and managing personal data
Scooper - Bar Staff
Gelato Messina
01.2017 - 10.2017
- Handled high-pressure situations during peak hours, remaining calm and efficient in fulfilling customer orders.
- Delivered exceptional customer service, promptly addressing inquiries and resolving complaints professionally.
- Provided customers with detailed information on all 40 flavors, ingredients, allergens, and specials.
- Processed cash, debit, and credit transactions accurately.
- Ensured optimal product quality by regularly checking inventory and removing expired items.
Private Tutor
Self-employed
03.2014 - 07.2016
- Preparation of students for high school diplomas and secondary school certificates in English
- Developed individualized lesson plans tailored to each student's unique learning needs and goals.
- Built strong rapport with students through active listening, empathy, and genuine interest in their success.
- Conducted review sessions to help students prepare for tests.
Retail Sales Associate
Decor Store "Für Dich",
01.2015 - 06.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Evening High School
VHS Freiburg, Germany07.2024
Certified Travel Agent (Holiday/Business Travel) -
STA Travel
Freiburg, Germany01.2021
Advanced Technical College Certificate -
Commercial College
Waldshut, Germany07.2016
Secondary School Diploma -
Realschule Stuehlingen
Stuehlingen, Germany07.2014
Skills
- Fast paced environments
- Customer service
- Verbal and written communication
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Calm under pressure
- Friendly and outgoing
INTERNATIONAL EXPERIENCE
- Backpacking Trip through Sri Lanka (November 2024)
- Work & Travel through Australia (September 2016 – November2017)
- Volunteer work as receptionist at Dolphins Beach Hostel, Noosa
- Volunteer work as farmhand on organic vegetable farm, Darwin
- Au Pair, Perth
LANGUAGES
German
Native or Bilingual
English
Native or Bilingual
Interests
- Backpacking and Hiking
- Baking
- Drawing and Painting
- Creative Writing
- Yoga
- Tennis
- Surfing
Timeline
Secretarial Manager
Professorship for Sustainable Food Economy
02.2024 - 10.2024
Human Resources Service Assistant
Fraunhofer Institute of Solar Energy
05.2022 - 02.2024
Administrative Assistant
Department of Gender Equality, Diversity, and Academic Personnel Development,
01.2022 - 05.2022
Administrative Assistant
Prorectorate for Research and Innovation, University of Freiburg
09.2021 - 05.2022
Travel Expert
STA Travel / Cockpit Flug- und Touristik GmbH
01.2021 - 09.2021
Scooper - Bar Staff
Gelato Messina
01.2017 - 10.2017
Retail Sales Associate
Decor Store "Für Dich",
01.2015 - 06.2016
Private Tutor
Self-employed
03.2014 - 07.2016
High School Diploma -
Evening High School
Certified Travel Agent (Holiday/Business Travel) -
STA Travel
Advanced Technical College Certificate -
Commercial College
Secondary School Diploma -
Realschule Stuehlingen