Lucy Height
Lake Coogee,Western Australia
Summary
Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.
Overview
22
22
years of professional experience
Work History
Personal Shopper
Woolworths
North Coogee, WA
03.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Loaded and unloaded orders at customer's homes or locations.
- Developed professional relationships with customers to establish repeat business and increase trust.
Administrative Technical Officer
Department Of Primary Industries & Regional Development
South Perth, W.A
04.2008 - 03.2023
- Maintaining web documents, Managing and co-ordinating requisitions, Invoicing and purchase orders, Generating spreadsheets as required to manage data capture, Scheduling meetings & workshops, Organising management functions, Co-ordinating reports and submitting them to various departments
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Wrote detailed narrative reports for use in investigations.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Coordinated operations with other emergency service groups.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Supervised, directed and evaluated assigned staff members and newly hired officers.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Conducted surveillance to detect suspicious activity.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
- Negotiated contracts with vendors optimally, securing best deals for the organization while maintaining excellent working relationships.
- Championed diversity initiatives within the department, promoting an inclusive work environment where all employees felt valued and respected.
Lead Light Artist
Fremantle Glass
Fremantle, WA
01.2004 - 01.2008
- Lead light repair, Lead light restoration, Lead light design, Lead light manufacture, General stock maintenance, Customer service
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Implemented artistic vision to give art purpose and meaning.
- Contributed to creative process through original ideas and inspiration.
- Sold original art pieces through online platforms, gallery exhibitions, and direct customer interactions, generating consistent revenue streams while maintaining an active artist presence within the community.
- Ordered and maintained adequate supply of materials, supplies, and equipment.
- Managed studio operations efficiently, organizing workspace layout while maintaining necessary supplies inventory levels.
- Collaborated with fellow artists on various exhibitions, resulting in increased exposure and networking opportunities.
- Drew illustrations and concepts for visualization, presentation and development purposes.
- Researched industry trends and evaluated competitive pieces to enhance creativity and gather fresh ideas.
- Facilitated workshops for aspiring artists, fostering a supportive learning environment and strengthening technical skills.
- Created concept designs and sketches to develop images and scenes.
- Expanded skillset continually by attending industry conferences, workshops or courses related to specific artistic mediums or practices desired further mastery upon within career development.
- Developed unique art pieces that garnered positive attention from critics and collectors, leading to increased sales and commissions.
- Exercised and demonstrated use and mastery of elements of design to meet goals.
Social Trainer
Disability Services Commission
Wellard, WA
01.2002 - 01.2004
- Assist clients with day to day living activities, Manage client medications in accordance with health care procedures, Manage client budgets and day to day cash flow, Facilitate regular outings and activities
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Education
Bachelor of Arts - Art And Design
Fremantle Tafe
South Fremantle12.1993
High School Diploma -
DeVialar College
Samson WA12.1990
Skills
- Detail Oriented
- Exceptional organization
- Guest Management
- Brand Awareness
- Vendor coordination
- Event Promotion
- Logistics Management
- Venue Selection
- Time Management
- Creativity and Adaptability
- Critical Thinking
- Clear Communication
- Decision-Making
- Team Leadership and Motivation
- Microsoft Office
- Staff Leadership
- Events logistics management
- Accurate Documentation
- Event Budgeting
- Client Relations
- Guest Relations
- Scheduling
- Workflow Management
- Crisis Management
- Data Analysis
- Communications and Media
- Operations Oversight
- Event Planning
Personal Information
Date of Birth: 11/22/72
References
- Larna Berwick, Office Manager at Agostino Wholesalers, 0417 980 936, 07/01/22
- Agnes Andersen, Previous owner Agostino Wholesalers, 0438 547 114, 08/01/20
- Nathan Height, Technical Officer, Department of Industries & Regional Development, 0408 785 988
Timeline
Personal Shopper
Woolworths
03.2023 - Current
Administrative Technical Officer
Department Of Primary Industries & Regional Development
04.2008 - 03.2023
Lead Light Artist
Fremantle Glass
01.2004 - 01.2008
Social Trainer
Disability Services Commission
01.2002 - 01.2004
Bachelor of Arts - Art And Design
Fremantle Tafe
High School Diploma -
DeVialar College