Lucy Hilton

An events company in which I was involved in a variety of different roles and at a range of events.

• Skills in adapting to new fast-paced environments in short periods of training.
• I was flexible in helping out so also assisted colleagues with bar work and food preparation as required.
• There was often a high standard of formal plate waiting.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• I was responsible for cash ups, assigning tips, and opening/closing shop.
• Food preparation/service and wine service.
• Assisting with delivery arrivals and keeping track of our stock levels.
• I hosted and actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
• Developed good relationships with regulars and focused on interactions and services that would ensure repeat customers.

• Maintaining strong personal relationships with clients.
• Managing the needs of clients and finding ways to better help them and improve efficiency.
• Managing time, prioritizing tasks and juggling a high influx of tasks.
• Responsibilities included; customer service management, inbox management, diary management, lead follow-up, social media management, as well as ad hoc tasks such as research tasks for travel or gift purchasing, amending documents and liaising with tenants and organizing repairs.

• The role included, table waiting, room service and bar work including coffee making.
• I promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
• I collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback.

• Upselling memberships and stock to members of the gym and pool facilities.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled cash transactions and maintained sales and payments records accurately.
• Resolved customer problems and complaints.
• Dealing with emergency situations as the main point of the centre.
• Managed multiple tasks and met time-sensitive deadlines.

• Assisting the chef in the preparation of food.
• Serving customers food and beverages.
• Stock rotation and organization of the stock room.
• Washing pot and glasses.
• Cashing up at the end of the day.