Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucy Hough

Pakenham,Australia

Summary

Seasoned leadership professional with robust experience in coordinating and optimizing production schedules.

Expertise in managing workflows and inventory control, to ensure timely and efficient production processes. Strong focus on team collaboration, adaptable to changing demands, and driven to achieve continuous improvement.



Overview

15
15
years of professional experience

Work History

Sales Admin/Production Scheduler

Premier Wood Machining
04.2024 - Current
  • Update management and clients on progress of production.
  • Reduce lead times with the implementation of efficient scheduling strategies.
  • Maintaining open lines of communication with stakeholders throughout all stages of the production cycle, fostering a collaborative environment conducive to meeting deadlines.
  • Established strong relationships with suppliers, improving collaboration and increasing efficiency in securing required materials on time.
  • Flag potential issues by monitoring timelines.
  • Evaluate capacity constraints to identify bottlenecks and implement solutions for continuous workflow improvement across all departments.
  • Maintain accurate records and handling purchase orders.
  • Troubleshoot production problems, machinery malfunctions, and staff shortages.
  • Streamline communication channels to improve information flow between departments and support seamless production scheduling.
  • Tracking progress of manufacturing orders using Monday.com software.
  • Monitor production progress and adjusted schedules in real-time to meet changing demands and priorities.
  • Work closely with production managers to develop schedules that maximize machine utilization and labor efficiency.
  • Interpret Customer orders and issue jobs cards to warehouse staff.
  • Developed company processes for receivables and dispatched goods, to help maintain a professional standard.
  • Logging customer complaints and quality defects.
  • Coordinate management meetings and Toolbox talks; recording the minutes.
  • Drafting company machinery SOP's and sign offs.
  • Warehouse general safety auditing and reporting.

Maternity Leave

Home
03.2023 - 04.2024

COO/ Plant Equipment Risk Assessor

Aussie Safety Stickers & Onsite Assessments
01.2016 - 03.2023
  • Facilitated regular meetings with the business owner to discuss progress on daily goals, identify opportunities for improvement, and address challenges proactively.
  • Developed high-performing teams through effective management strategies.
  • Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
  • Mentored employees within the organization to support their professional development goals.
  • Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
  • Evaluated emerging technologies from suppliers as potential tools for enhancing business processes or improving overall performance.
  • Negotiated key partnerships with vendors, suppliers, and stakeholders for improved collaboration.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Designing of ISO labels using Adobe Illustrator for the manufacturing team.
  • Knowledge of Roland computer ware, industrial printers, laminators and cutters
  • Established and maintained strong relationships with customers and vendors.
  • Conducted onsite Plant Equipment Inspections; and finalised detailed risk management reports for clientele to ensure their machines are compliant.
  • Job sites regularly visited included; Union, Tier 1, Construction and Residential Sites.
  • Monitor and maintain safety policies within the workplace.

Cake Designer

The Elegant Spatula
01.2015 - Current
  • Company Overview: (Side Hustle) Cake Business
  • Provide exceptional customer service, addressing inquiries and concerns promptly and professionally.
  • Conduct consultations with clients, providing professional recommendations for design and flavor options.
  • Expanded client base by attending networking events and building strong relationships with event planners and vendors.
  • Manage multiple projects simultaneously while meeting tight deadlines, ensuring each client received their desired product on time.
  • Reduced waste by effectively managing inventory and utilizing ingredients efficiently.
  • Achieved consistency in product quality by closely following recipes and adapting as necessary for optimal results.
  • Continuously seeking feedback from customers on their experience, using insights gained to make improvements where necessary.
  • Collaborated with clients to develop personalized cake concepts, resulting in memorable events.
  • Maintained a clean and sanitary work environment, adhering to strict food safety regulations.
  • Utilized artistic talents to hand-sculpt intricate details on custom cakes, impressing clients with attention to detail.
  • Finding a profit margin and competing with 'branded 'prices and offering quotes
  • Having excellent customer service skills, to ensure communication between myself and client is clear in relation to their orders
  • The use of gum pastes, fondants, ganache and many other food materials

Customer Care Manager/ Head of Reception

CORE Health Club
11.2014 - 05.2016
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Managed escalations effectively, ensuring prompt resolution of issues and maintaining customer confidence.
  • Created customer support strategies to increase customer retention.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Overlooking the cleanliness of the club; updating cleaners of any arising issues.
  • Dabbling across all areas of the club, including data entry, banking, marketing and completing all reports needed for team members
  • Ordering of all supplies including office, cleaning and merchandise supply stocks
  • Dealing with large amounts of paperwork, entering, filing and scanning
  • The training of new team members to prepare them for the job ahead

Bakery assistant/2IC/ Management

Woolworths
05.2010 - 10.2014
  • Making and packaging all foods
  • Dumping old stock, reducing, 'facing', replacing with new and labelling with UBD and cleaning, gap scans, stocktake, ticketing etc
  • Assisting and serving customers when needed
  • Appropriate uniform, greeting customers and good monetary skills
  • Dealing with difficult customers
  • Processing returns, computer and paperwork completed where necessary, general housekeeping and ordering
  • Cake ordering and decorating to customers satisfaction
  • Acknowledging the next day's load and prepping in order to keep ahead of schedules- time management

Receptionist and Sales Consultant

CORE Health Club
07.2009 - 01.2010
  • Meet and Greet all members, making follow up calls to all members and building a good rapport
  • Typing up spreadsheets, accepting payments, general reception duties, filing paperwork, making P/T appointments, housekeeping
  • Finishing off work for deadlines, staying back to complete all sales
  • Showing prospective members through and receiving leads; etc
  • Using several if not all Microsoft programs to keep up to date with paperwork
  • Making appointments for internal staff members and directing their calls, whilst maintaining a busy switchboard
  • Assisting with promotional campaigns such as handing out flyers at the door and wearing promotional gear
  • I also found having good time management skills and being able to multi-task made the job a lot more stress free

Sales Consultant

ISelect Health Insurance
05.2016 - 06.2016
  • Outbound call centre- customer and solutions focused
  • Problem solving with a customer based on their emotional and logical reasons, to then help them make an informed decision when choosing health insurance
  • Listening and acknowledgment is a key component of this role, to make sure the customer will be referred to the best value policy based on the needs they have presented, and make sure they will be covered when they need to claim
  • Once client has decided to go through with a policy, make sure sale process is a smooth transition and all legal and compliance requirements have been addressed
  • Ongoing daily training meetings and constructive feedback to constantly improve the outcome of a call and the customer experience
  • Referring customers to our other verticals of the business to compare, and make better choices on their energy, life insurance etc
  • Adhering to all rules and regulations of the business to prevent and abstain from any unwarranted legal courses due to not being compliant with a customer

Education

Certificate of Static Plant Risk Assessing -

CCF; Civil Contractors Federation
01.2020

Short Course Certificate of Planning and Managing a Small Business -

Chisholm Institute
04.2012

Certificate IV -

RFP; Renovating for Profit
01.2019

Short Course Certificate of shoe making and designing -

CAE; Centre for Adult Education
03.2012

Diploma of Interior Design -

CATC; Commercial Arts Training College
01.2011

Academy of Fashion Design
07.2009

John Paul College
Frankston, Australia
01.2008

Short course Certificate of Interior Design -

RMIT
01.2006

Skills

  • Production coordination
  • Quality control experience
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Risk management

Timeline

Sales Admin/Production Scheduler

Premier Wood Machining
04.2024 - Current

Maternity Leave

Home
03.2023 - 04.2024

Sales Consultant

ISelect Health Insurance
05.2016 - 06.2016

COO/ Plant Equipment Risk Assessor

Aussie Safety Stickers & Onsite Assessments
01.2016 - 03.2023

Cake Designer

The Elegant Spatula
01.2015 - Current

Customer Care Manager/ Head of Reception

CORE Health Club
11.2014 - 05.2016

Bakery assistant/2IC/ Management

Woolworths
05.2010 - 10.2014

Receptionist and Sales Consultant

CORE Health Club
07.2009 - 01.2010

Short Course Certificate of Planning and Managing a Small Business -

Chisholm Institute

Certificate IV -

RFP; Renovating for Profit

Short Course Certificate of shoe making and designing -

CAE; Centre for Adult Education

Diploma of Interior Design -

CATC; Commercial Arts Training College

Academy of Fashion Design

John Paul College

Short course Certificate of Interior Design -

RMIT

Certificate of Static Plant Risk Assessing -

CCF; Civil Contractors Federation

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Lucy Hough