Lucy Jackson
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact the businesses success. Dedicated to patient centered care and best practice customer service, whilst building staff abilities to enhance engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Senior Clinical Site Officer
Monash University, Box Hill Campus
06.2019 - Current
- Collaboratively working with the Directors to ensure the school offers the best opportunities for students and staff
- Managing a team of individuals with many different priorities and timelines
- Successfully building, alongside the Directors and staff, the clinical school’s reputation over the past 5 years, to be one of the best medical schools to attend in Victoria
- Increased staff work morale and rapport to deliver a higher student satisfaction rate
- Redeveloped the clinical skills administration portfolio to ensure effective flow of schedules and produced clear guidelines for facilitators and students
- Liaising with a broad range of Academic and Professional individuals from both Universities to deliver a high-quality curriculum and increasing collaboration
- Successfully delivered the Pre-Intern program and the subsequent assessments to a large number of final year students to ensure they are intern ready
- Conducting annual government reporting for financial reimbursement
- Preparing reports to ensure the clinical school is conservative with financial expenditure and applying best practice methods with consumables
- Updating IT processes to ensure Medical Students comply with the school and hospital policies, procedures and requirements
- Management of the Patient Teaching Program both via face to face and the development of the new telehealth online program
- Managing OSCEs, APEXs and final year assessments successfully for both Universities each year
- Managing the professionalism process for students for both Universities
- Working alongside the school manager to ensure HR requirements are met for all staff
- Enhanced communication between team members by organising regular meetings and fostering open dialogue
- Improved overall department efficiency by streamlining processes and implementing new policies
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization
Business Centre Services Officer
Eastern Health
01.2014 - 01.2019
- Being the first point of contact for the hospital and answering a variety of enquiries and providing quality information
- Ensuring all incoming and outgoing data is entered onto the system in an accurate and timely manner
- Assisting with new intake of medical students and resolving issues
- Working with and assisting employees with new security hospital access cards and troubleshooting
- Answering emergency calls and calling codes over the voice paging system
- Assisting staff with Patient Entertainment System, TAP, EMR and ITC issues
- Escalating issues via the intranet software program and liaising with contractors after hours
- Assisting with projects and providing feedback to management to implement appropriate changes
- Liaising with team leaders and department heads on current hospital issues
- Implementing innovative and creative improvements to maximize efficiency
- Assisting new staff, Locums and agency staff with hospital information
- Communicating with hospital coordinator regarding after hours issues
- Assisting and liaising with nurse unit managers on rosters and coordinating appropriate staff.
Sales, Administration and Assistant Purchasing
Chef’s Emporium
01.2007 - 01.2011
- Undertaking weekly stock control, managing store stock levels and introducing new lines and products
- Assisting purchasing in end of month ordering - sourcing products, pricing, raising orders and spreadsheet upkeep
- Customer service, assisting with enquiries, concerns and product information
- Cash handling, use of POS Systems, Eft and settlement
- Developed and maintained relationships with both customers and staff
- Stock control and end of financial year stock take coordination
- Liaising with wholesalers locally and nationally to source products
- Administration duties that included mail outs, emails, newsletters, invoicing to external clients and updating of customer database through the Microsoft Suite
- Advising customers of new and upcoming promotions
- Collating cooking class bookings, class structure and flow.
Education
Training Courses - Management
Monash University
Melbourne, VIC2023
Bachelor - Business (Management)
Swinburne University of Technology
Melbourne, VIC2019
Certificate IV - Retail Operations
Southbank Institute of Technology
Brisbane, QLD2011
Diploma - Business (Management)
Southbank Institute of Technology
Brisbane, QLD2008
Skills
- Staff Management
- Operations Management
- Project Management
- Staff Development
- Schedule Preparation
- Business Administration
Highlighted Expertise
- Highly organized with the ability to manage time effectively
- Exceptional customer service skills
- Working alongside peers to encourage growth and development individually and as a team
- OHS Officer for the department and students, ensuring best practice is being upheld
- Extensive technical knowledge of the Google Suite and Microsoft Suite
- Proficient knowledge in Qualtrics, Eastern Health iLearn
- Strong ability to adapt to new process and work methods
- Excellent rapport with individuals and building lasting connections
- Experience in mentoring and training staff at all levels
- Strong ability to initiate new processes that ensure team cohesion and effectiveness
- Exceedingly focused with a drive to deliver quality for all involved
Personal Qualities
- Honest & reliable
- Punctual and efficient
- Exceptionally self-motivated
- Dedicated and result driven
- Hard working and goal focused
- Outgoing, enthusiastic and confident
- Ability to work effectively with minimum supervision
References
References available upon request
Timeline
Senior Clinical Site Officer
Monash University, Box Hill Campus
06.2019 - Current
Business Centre Services Officer
Eastern Health
01.2014 - 01.2019
Sales, Administration and Assistant Purchasing
Chef’s Emporium
01.2007 - 01.2011
Training Courses - Management
Monash University
Bachelor - Business (Management)
Swinburne University of Technology
Certificate IV - Retail Operations
Southbank Institute of Technology
Diploma - Business (Management)
Southbank Institute of Technology
Similar Profiles
Dylan Zaidaan SetianaDylan Zaidaan Setiana
Head of Country Representative Officer Division at Monash University Student Association Sunway CampusHead of Country Representative Officer Division at Monash University Student Association Sunway Campus
Tarush RanjanTarush Ranjan
Resident Advisor at Monash University, Clayton CampusResident Advisor at Monash University, Clayton Campus
Sicheng ChenSicheng Chen
Peer Mentor at Monash University, Parkville CampusPeer Mentor at Monash University, Parkville Campus
Diana AbdelganiDiana Abdelgani
Senior Clinical Research Coordinator (Clinical Research Site Manager) at Retina & Vitreous of Texas, PLLCSenior Clinical Research Coordinator (Clinical Research Site Manager) at Retina & Vitreous of Texas, PLLC
Brian HicksBrian Hicks
Senior Site Safety Manager / Senior Site Safety & Health Officer at AmerescoSenior Site Safety Manager / Senior Site Safety & Health Officer at Ameresco