- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy participating in weight-lifting and carido for overall physical and mental well-being
Lucy Jacobs
Killarney Vale,NSW
Summary
Dynamic professional with a proven track record at Aldi Stores, enhancing customer satisfaction and streamlining operations. Excelled in customer service and inventory management, fostering team collaboration and driving sales growth. Known for exceptional multitasking and problem-solving abilities, I consistently deliver engaging customer experiences and operational excellence.
Overview
6
6
years of professional experience
Work History
Store Assistant
Aldi Stores
08.2022 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Operated POS system to process payments and provide receipts.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Facilitated team-oriented atmosphere, leading to improved employee morale and reduced turnover.
- Enhanced team efficiency with rigorous restocking protocols, ensuring shelves were always full.
- Reduced instances of shoplifting by implementing stricter security measures and staff vigilance.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store going above and beyond to serve needs.
- Strengthened relationships with regular customers by remembering personal preferences and making recommendations.
Area Leader /Fast Food Crew Trainer
McDonald's Restaurant
07.2019 - 07.2022
- Led training initiatives for new hires, contributing to their rapid integration into the team environment.
- Fostered an inclusive work culture where diverse perspectives were valued, promoting greater innovation among team members.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
- Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.
- Reduced waste and costs by efficiently managing inventory levels and monitoring food expiration dates.
- Contributed to the development of new employees through comprehensive onboarding processes, including hands-on training and mentoring.
- Displayed strong attention to detail while preparing menu items according to specific recipes, portion sizes, and presentation standards.
- Provided excellent problem-solving skills to troubleshoot equipment malfunctions or other operational issues promptly.
- Facilitated smooth workflow during rush hours by effectively assigning tasks based on staff strengths.
- Ensured all crew members were proficient in operating kitchen equipment safely and efficiently.
- Trained and mentored numerous new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
Christmas Casual Retail Assistant
City Beach
11.2018 - 01.2019
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
- Managed inventory effectively, ensuring timely replenishment of high-demand items during the holiday season.
- Supported merchandising initiatives by restocking shelves and updating visual displays according to brand guidelines.
- Assisted with loss prevention efforts, monitoring for potential theft and reporting suspicious activities to management.
- Delivered energetic responses to customers in-store going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
St Joseph's Catholic College
East Gosford, NSW09-2022
Skills
- Customer assistance
- Customer service
- Store maintenance
- Team collaboration
- Stock replenishment
- Inventory management
- Store safety
- Product returns
- Merchandise display
- Drawer balancing
- Point of sale systems
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
- Multitasking
- Cash handling
- Attention to detail
- Excellent communication
- Team cooperation
- Problem-solving
- Engaging with diverse customers
- Strong communication and interpersonal skills
- Teamwork
- Dispute mediation
Interests
Timeline
Store Assistant
Aldi Stores
08.2022 - Current
Area Leader /Fast Food Crew Trainer
McDonald's Restaurant
07.2019 - 07.2022
Christmas Casual Retail Assistant
City Beach
11.2018 - 01.2019
High School Diploma -
St Joseph's Catholic College
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