Lucy Johnson

- Handled customer enquires and complaints professionally at both the tills and shop floor to ensure a positive experience.

- Developed my skills on special buys to efficiently run launches independently, while maintaining tidy, eye-catching displays.

- Worked at a high level on both the registers and stock handling to ensure out of date products were removed and shelves were fully stocked.

- Worked as a team to create a welcoming week for new students, including building promotional stalls, campus tours and a problem free move in.

- Sorted and delivered parcels and meals independently for students isolating.

- Represented the University of Liverpool to a high level in students queries and concerns during the move in process, ensuring a positive and stress free transition.

- Processed transactions accurately while maintaining a high level of customer service.

- Increased sales and store card sales by building customer relationships.

- Managed and maintained stock levels by working deliveries independently.

- Communicated customer promotions and products to a high level to increase customer retention.