Lucy Kamunya

• Demonstrated experience in a senior leadership role, managing high performing teams within the disability sector or related field. .
• Excellent time management skills and the ability to work well autonomously, as well as working effectively within a team environment.
• A strong understanding of the NDIS and its policy protocols, standards and processes.
• Proven capacity to effectively deliver and monitor service provisions.
• Highly developed communication, negotiation and problem-solving skills.
• Strong relationship-building skills along with a commitment to providing quality services and implementing continuous improvement.
• Excellent interpersonal skills to relate professionally with families, advocates and to develop and motivate staff.
• Ability to work effectively problem solve under day-to-day operational pressures.
• Ensure all relevant compliance, legislative and regulatory requirements are met at all times.
• Ensure clients exercise choice and control over all aspects of service delivery and have a voice in how Always Care Services can continuously improve.
• Effectively manage your team of carers and assist with rostering and shift management.
• Ensure that client reporting is kept in an organised manner.
• Escalate complaints, queries, or concerns as appropriate.
• Actively engage with clients and their families

· Accountable for the standard of personal care and training delivered to clients.

· Support and implement policies and procedures of ACS P/L.

· Monitor and report changes in clients’ wellbeing.

· Maintain client, family, and organisational confidentiality.

· Maintain a safe and clean environment for clients.

· Facilitate development of clients’ basic life skills and foster community participation.

· Accountable for correct expenditure and maintenance of records for expenditure of client funds.

· Ensure correct administration of medication.

· Act appropriately at all times, and be a role model for clients.

Adhere to support plans developed for clients by health professionals

• Providing social, physical, and emotional mentoring to children and young people
• Supporting implementation of youth-based activities
• Establishing positive relationships and manage client needs on a daily basis
• Monitoring progress against client’s case plan goals
• Developing initiatives that address concerns
• Addressing children and young people’s physical, social, or emotional issues as defined in support plans.
• Engaging with young people through an authentic and meaningful relationship, supporting them to develop and grow their identify.
• Assisting young people with all daily living activities and routines, including nutrition, health, hygiene, school, homework, extracurricular activities and social engagements.
• Supporting young people with crisis intervention, counselling and co-regulation during periods of complex behaviours.
• Role modelling with young people for healthy ways to engage with family, friends and the community.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.