Summary
Overview
Work History
Education
Skills
Volunteering
Affiliations
Certification
Referees
Timeline
Generic

Lucy Kay

York,WA

Summary

Highly motivated psychology student, committed to learning and developing skills that will further my experience in helping others improve the quality of their lives. Offers excellent interpersonal communication skills developed through years of experience in customer service. Organised and dependable at managing multiple priorities with a positive attitude. Demonstrated a history of building a strong rapport with customers and being a collaborative team player.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Assistant

Newsagency Lotterywest
12.2018 - Current
  • Maintained a tidy and organised store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, and gift card activations.
  • Assisted customers with prompt and polite support in person and via telephone.
  • Engaged in friendly conversations with customers to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Undergraduate Bachelor's Degree of Psychology -

Edith Cowan University
Western Australia
06.2024

Skills

  • Compassionate
  • Strong interpersonal and communication skills
  • Management of conflict
  • Complex problem solving
  • Organisational skills
  • Accountable and ethical

Volunteering

SHARE AND CARE 11/2023 to 12/2023

Northam

  • Mental Health Support
  • 16 Days in WA Campaign Event
  • Magnolia Womens Centre and Family Domestic Violence Services
  • Homelessness Services/ Emergency Accommodation and Housing Support

Affiliations

  • Member of the Australian Psychological Society, 2022
  • Member of the College of Clinical Psychologists, 2022
  • Community Member at Beyond Blue, 2022

Certification

  • Accredited Mental Health First Aider with Mental Health First Aid Australia, 2022
  • Professional Certificate in Mental Health First Aid for the Suicidal Person Course, Mental Health First Aid Australia, 2022
  • Professional Certificate in Clinical Mindfulness, Australian Psychological Society, 2022
  • Professional Certificate in Aboriginal Psychology in Clinical Practice, Australian Psychological Society, 2023


Referees

Rebecca Marwick                                          Jan Connolly 

Owner of York Newsagency                       Previous owner of York Newsagency

0417 934 361                                                 0428 211 453

Current employer                                         Previous employer



Timeline

Retail Assistant

Newsagency Lotterywest
12.2018 - Current

Undergraduate Bachelor's Degree of Psychology -

Edith Cowan University

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Lucy Kay