Lucy Langford
Southern River,WA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Skilled in Microsoft applications and employee motivation, achieving goals with attention to detail and time management. Demonstrated ability to exceed sales targets at ADIDAS through training and mentoring, alongside exceptional service.
Overview
3
3
years of professional experience
Work History
Supervisor
IPlay Carousel
2023.05 - Current
- Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Provided guidance to junior staff members during their training.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed admin such as phone calls, emails and handling bookings.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Retail Sales Worker
ADIDAS
2023.10 - 2024.02
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
Front of House Manager
JM Burgers
2021.12 - 2023.01
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
Education
Bachelor of Psychology - Psychology
University of Western Australia
Perth, WA11.2026
High School Diploma -
John Curtin College of The Arts
Fremantle, WA11.2022
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Microsoft experience
- Attention to Detail
- Time Management
Timeline
Retail Sales Worker
ADIDAS
2023.10 - 2024.02
Supervisor
IPlay Carousel
2023.05 - Current
Front of House Manager
JM Burgers
2021.12 - 2023.01
Bachelor of Psychology - Psychology
University of Western Australia
High School Diploma -
John Curtin College of The Arts
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