Lucy Laveytr
Townsville
Summary
High Performing Administrator and HR professional with passion for employee development and engagement, I bring dedication and excellence to my work. 18 Years of experience impacting positive organisational outcomes through communication, organisation and problem-solving skills. Confident in ability to collaborate with cross-functional teams to solve complex, high stakes problems. Committed to continuous improvement and contributing to team success. Dedicated to the establishment I represent, with a strong work ethic and commitment to learning and growth within the firm.
Experienced with HR coordination, including recruitment and employee onboarding. Utilizes strong communication skills to foster positive employee relations and ensure compliance with HR policies. Knowledge of effective conflict resolution strategies and maintaining confidentiality in all HR matters. Qualified [Desired Position] with solid background in human resources coordination. Proven track record of supporting HR initiatives and contributing to employee onboarding processes. Demonstrated proficiency in conflict resolution and maintaining compliance with company policies.
Overview
22
22
years of professional experience
Work History
HR Coordinator & Office Manager
McDonald's
07.2022 - 09.2024
- Supported with recruitment processes, including advertising of job vacancies, sourcing candidates, performing background checks, and assisting in interviews and shortlisting
- Implemented BambooHR to manage career event-related records such as hiring, termination, leaves, transfers, and promotions
- Created a comprehensive onboarding program, providing new hires with essential employment information resources, benefits overview, and payroll processes including coordinating departmental induction schedules
- Support finance team with payroll
- Respond to internal and external HR-related inquiries and provide assistance
- Schedule and coordinate meetings and HR events
- Assist with performance management procedures
- Ensure compliance with employment laws and company policies
- Coordinate and manage the organization of office and social events ensuring engagement and team bonding
- Produce and submit reports on HR activities including compliance training
- Support ad-hoc HR projects, such as employee feedback collection
- Devised hiring and recruitment policies for [Number]-employee company.
Public Law Administration Officer
HM Courts and Tribunal
01.2020 - 06.2022
- Company Overview: Public Law Court administration across Oxfordshire
- Lead Administrator in Public Law Reform
- Solely responsible for Public Law Court administration across Oxfordshire these included scheduling court appearances, sending out court orders, issuing of documents such as arrest warrants
- Maintaining court records
- Handling of enquiries from the public
- Overseeing the collection of Court fees for Public Law
- Deputising Family Section in the absence of a Line Manager
- Public Law Court administration across Oxfordshire
Operations Assistant/ J3 Clerk
Head Quarters British Forces Cyprus
09.2017 - 06.2019
- Company Overview: Administrative support for HQ British Forces Cyprus
- Provided administrative support for HQ British Forces Cyprus in delivering BFC core operational outputs
- Lead in maintaining, recording and distributing British Forces Cyprus Standing Operating Procedures
- Enhanced operational efficiency and productivity by maintaining Joint Operations Centre Cyprus at readiness for activation
- Responsible for staff training
- Ensured that all staff members mandatory trainings were completed, updated and recorded
- Team Site Administrator
- Responsible for the implementation of good information management practices within my area of responsibility
- Assisted with day-to-day operations of facility, including scheduling and customer service
- Assisted operations manager with planning of routine operations and special projects
- Manage information in terms of record keeping, data sharing, and staff work registers
- Assistant Branch Security Officer
- Supported branch security officer in maintaining and recording of classified information and equipment
- Responsible for processing on island clearance request from visiting units to the island and coordination of on-island travel
- Lead on purchasing and procurement for J3/5/7 Branch
- Team Site Administrator
- Responsible for the implementation of good Information Management practices within my Area of Responsibility
- Support staff for other branch in the absence of administration support
- Administrative support for HQ British Forces Cyprus
Contract Support Officer
NHS Herefordshire Clinical Commissioning Group
09.2016 - 03.2017
- Human Resources administrator for Contracting Group
- This included leave management, record keeping and liaising with HR Headquarters on behalf of the team including managing ESR
- Diary management for the Service Director and Head of Contracts
- Administration of meetings i.e
- Minute taking, audio typing, meeting invitations, room/venue bookings
- Raising/ placing purchase orders of stationeries and other items through ORACLE for Commissioning Support Unit Staff
- Administrative support for the Continuing Health Care team when required
- Situational Report PoC for Clinical Commissioning Group Staff Herefordshire
- Receiving phone calls from patients on waiting list for specialised treatments in Hospitals in relation to the CHOICE agenda
- Carrying out other administration duties required by the Service Director and Heads of Contract
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
Courses Administrator
Army Education Centre, Labour Garrison Unit
09.2014 - 08.2016
- Responsible for personal development and Functional skills date entry for course records
- Scrutinise eligibility for potential students in order to draw down Central government funding
- Lead on issuing Joining Instructions to students and course loading for FS, OCD and CLM courses
- Manage electronic records through PROMIS, MAYTAS, ACCESS or Excel as required
- Input and manage course data
- Conduct all pre-course, on-course and post cost administration for students and their work in accordance with the Skills Funding Agency statutory requirements
- Maintain filing system
- Manage statistical database of all relevant courses
- Provide output to support the office manager data as required
- Assist with marketing of AEC and ensure notice boards are kept up to date
- Coordinate FS, CLM and other accreditation and provide liaison between the centre and awarding bodies
- Monitor accreditation statistics
- Developed strong relationships with students, faculty, and staff through excellent communication skills and a supportive attitude.
- Implemented data-driven improvements after analyzing course evaluations from both students and instructors alike.
- Served as a liaison between various departments within the institution, fostering collaboration and promoting the efficient exchange of information for the effective running of courses.
- Coordinated logistics for special events such as guest lectures, workshops, field trips, and conferences associated with courses offered.
- Assisted in the development of assessment tools for evaluating student progress and measuring instructional effectiveness.
- Boosted student satisfaction with timely responses to inquiries and proactive problemsolving.
- Developed reporting system to track required documentation for each student and verify compliance with vaccinations and prerequisites.
Civil Labour Clerk/ Audio Typist
Special Investigation Branch/ LSU
02.2014 - 09.2014
- Responsible for submitting timesheets and monitoring and up keeping of staff leave
- Typing of Police statements
- Transcribing of visually recorded interviews
- Typing of correspondence letter
- Responding to queries
- Responsible for sending legal paperwork to other Disciplinary Agencies
Mental Health Administrator
SSAFA
04.2008 - 01.2014
- Psychiatrists; Psychologists; Community Psychiatric Nurses, Social Worker and Occupational Therapist
- Preparing patients notes for Clinicians
- Maintaining of medical confidentiality and Patient Charter standards
- Processing timesheets for Locum staff and arrange travel/accommodation as and when necessary
- Dealing with telephone calls from patients, answering queries, booking appointments and initiating where necessary action in the event of emergencies
- Assisting in taking minutes for meetings
- Maintaining patient records and file reports as required and to collect monthly data for the quarterly reporting
- Ensuring all patients are always looked after and intervening on their behalf if needed to achieve urgent attention when required
- Undertaking additional training within the role, as and when required
- Carrying out such other duties as may be required by the Practice Administrator, clinical staff or General
PA/ Admin Assistant
WWF South Pacific Programme
01.2003 - 09.2007
- Company Overview: A prestigious organisation
- I initially fulfilled the role of a Part time receptionist, for this prestigious organisation
- Progressed to this post after 6 months involving:
- Supporting HR Manager with record keeping of personnel files, updating of staff absence & benefits admin support
- Setting up meetings for the programme Representative and Programme Director
- Responding to enquiries on behalf of Programme Rep and Director
- Pay clerk and supervisor for securities and cleaner
- Doing travel arrangements for staff including travel insurance
- Logistics coordination of workshops and meetings including travels, accommodation, Perdiem and compilation of resource documents and secretariat during workshops
- Setting up of conference calls
- Audio typing
- Liaising with other High Commissions and Embassies for visas
- Maintaining the filing system
- Purchasing of equipment’s and stationeries for Programme staff
- Manning the reception in the absence of the receptionist
- Coordinating of social functions in the office
- A prestigious organisation
Education
Associate Diploma - People Management
CIPD
01.2024
Diploma - Business Communications
Stonebridge Associated Colleges
01.2017
Certificate - Business Administration
Oxford Cambridge And RSA
Germany (Virtual)01.2015
Skills
- Recruitment & Onboarding
- Employee Relations
- HRIS Management
- Office Management
- Scheduling and Coordination
- MS Software Proficient
- Data Analysis
- Team Collaboration
- Conflict Resolution
- Quality Focus
- Event Planning
- HR policies and procedures
- Data entry and reporting
- Workforce planning
Accomplishments
- Implemented new onboarding schedule for internal team to ensure smooth onboarding and off boarding process.
Languages
English
Full Professional
Timeline
HR Coordinator & Office Manager
McDonald's
07.2022 - 09.2024
Public Law Administration Officer
HM Courts and Tribunal
01.2020 - 06.2022
Operations Assistant/ J3 Clerk
Head Quarters British Forces Cyprus
09.2017 - 06.2019
Contract Support Officer
NHS Herefordshire Clinical Commissioning Group
09.2016 - 03.2017
Courses Administrator
Army Education Centre, Labour Garrison Unit
09.2014 - 08.2016
Civil Labour Clerk/ Audio Typist
Special Investigation Branch/ LSU
02.2014 - 09.2014
Mental Health Administrator
SSAFA
04.2008 - 01.2014
PA/ Admin Assistant
WWF South Pacific Programme
01.2003 - 09.2007
Diploma - Business Communications
Stonebridge Associated Colleges
Associate Diploma - People Management
CIPD
Certificate - Business Administration
Oxford Cambridge And RSA
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