Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucy Lock

Albert Park,VIC

Summary

Motivated house manager known for successfully overseeing events and alleviating issues associated with complex service delivery. Promoting skills. Known for resourcefulness and solutions-oriented problem-solving.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

17
17
years of professional experience

Work History

House Manager /Private Nanny

Rachel Lockyer
Mosman
01.2020 - 02.2025
  • Managed daily household operations and schedules for multiple staff members.
  • Oversaw maintenance and upkeep of household facilities and equipment.
  • Coordinated events and activities for family members and guests.
  • Liaised with vendors for services such as cleaning, landscaping, and repairs.
  • Maintained inventory of household supplies and ordered replacements promptly.
  • Established standards for cleanliness, hygiene, and orderliness throughout the house.
  • Supervised daily activities, ensuring safety and engagement for children.
  • Planned educational and recreational activities to promote child development.
  • Prepared nutritious meals accommodating dietary restrictions and preferences.
  • Assisted with homework and provided tutoring support in various subjects.
  • Maintained a clean and organized environment for children's play and learning.
  • Communicated regularly with parents about children's progress and needs.
  • Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.

Customer Service Representative

David Jones, Bondi Junction
Retail Assistant
02.2015 - 08.2020
  • Assisted customers in product selection and recommendations.
  • Maintained store displays and ensured merchandise was well-stocked.
  • Collaborated with team members to improve customer service experiences.
  • Trained new associates on store policies and procedures.
  • Monitored inventory levels and reported discrepancies regularly.
  • Executed promotional events to enhance customer engagement and sales.
  • Greeted customers in a friendly and professional manner.
  • Maintained high levels of customer service satisfaction.
  • Processed transactions accurately using point-of-sale systems.
  • Handled customer inquiries and resolved complaints effectively.

Retail Assistant Manager

Tommy Hilfiger
Sydney CBD
03.2011 - 04.2014
  • Supervised daily store operations and ensured compliance with company policies.
  • Trained new staff on customer service standards and product knowledge.
  • Managed inventory levels and coordinated restocking of merchandise on sales floor.
  • Assisted in visual merchandising to maintain brand standards and appeal to customers.
  • Resolved customer inquiries and complaints to enhance overall shopping experience.
  • Coordinated team schedules to optimize staffing during peak shopping hours.
  • Collaborated with other managers on projects such as store layout changes or marketing campaigns.
  • Reconciled returns and exchanges quickly while following established procedures.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Trained and mentored new staff on customer service and product knowledge.

Assistant Manager

Seed, Albert Park
Melbourne, VIC
01.2008 - 06.2010
  • Supervised daily operations to ensure smooth workflow and team productivity.
  • Coordinated staff schedules to optimize coverage and meet service demands.
  • Assisted in training new employees on company policies and service standards.
  • Implemented inventory management practices to maintain stock levels efficiently.
  • Managed customer inquiries and resolved issues to ensure satisfaction.
  • Assisted customers with inquiries and resolved issues promptly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Diploma of Fashion Design And Business - Fashion / Business

College of Fashion Design
East Melbourne
12-2008

Skills

  • Customer service training
  • Inventory management
  • Staff training
  • Visual merchandising
  • Multitasking
  • Household management
  • Effective communication
  • Attention to detail
  • Team leadership

Timeline

House Manager /Private Nanny

Rachel Lockyer
01.2020 - 02.2025

Customer Service Representative

David Jones, Bondi Junction
02.2015 - 08.2020

Retail Assistant Manager

Tommy Hilfiger
03.2011 - 04.2014

Assistant Manager

Seed, Albert Park
01.2008 - 06.2010

Diploma of Fashion Design And Business - Fashion / Business

College of Fashion Design

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Lucy Lock