Lucy Lord
Melbourne,VIC
Summary
I am a committed job seeker with a history of meeting company needs in a variety of work environments from online, to in-house to on-site.
With each new opportunity be it in life managing daily tasks, travelling abroad or in the work force, my aim is always to approach new endeavors with dedication and 100% of my effort. Over the years I have honed in on learning life skills and practices such as working under pressure, adapting to new situations and mastering new abilities to get the best experiences and outcomes possible.
Overview
13
13
years of professional experience
Work History
Support Worker
Mable
Melbourne, VIC
04.2023 - Current
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Acted as role model for clients by exhibiting positive behaviors.
- Provided emotional and practical support to vulnerable adults.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Tiler
East Coast Pools
Melbourne, VIC
05.2017 - Current
- Produced high-quality work with power and hand tools and accurate calculations of distances and surface areas.
- Completed post-installation inspections and processed work invoices.
- Achieved professional finishes with expert polishing.
- Provided guidance to apprentices on proper techniques for cutting and installing tiles.
- Coordinated with clients regarding their preferences in terms of color, style.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared tiling surfaces using waterproofing materials and lath.
- Applied adhesive or mortar on the surface before laying down tiles.
- Grouted joints between tiles with appropriate grout material.
- Created precise shapes in tile and stone to work around terrain, corners and obstacles.
Retail Sales Associate
Sciclunas Sorrento
Melbourne, VIC
01.2015 - 04.2017
- Answered questions about current promotions and resolved issues according to store policies.
- Placed special orders or called other stores to find desired items.
- Greeted customers to determine wants or needs.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Processed returned merchandise according to company policies.
- Maintained records related to sales for store management.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Retail Worker
Swimwear Galore
Sorrento, VIC
01.2014 - 12.2014
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Greeted customers, identified their needs and provided assistance with product selection.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Drove sales using upselling and cross-selling strategies.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
Hospitality Worker
Beachmere Tavern
Brisbane, QLD
02.2011 - 12.2013
- Received and recorded patrons' dining reservations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Took reservations from patrons by phone or online.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Answered phones promptly to record and confirm reservations.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Informed patrons of establishment specials and promotions.
Education
120 Hour Tesol Certificate - Teaching English As A Second Language
International Open Academy
International Online Education 04-2020
Year 11 - Secondary School Education
Bribie Island State High School
Bribie Island 12-2013
Cert III Tourism & Event Managegement - Tourism And Travel Management
Caboolture Tafe
Caboolture, QLD12-2013
Cert III Information Technology - Information Technology
Chisolm
Frankston, VICSkills
- Strategic Planner
- Documentation Abilities
- Troubleshooting
- Effective Listening
- Self-motivated
- Analytical and Critical Thinking
- Task Prioritization
- Time Management
- Project Management
- Event Planning
- Staff Training
- Attention to Detail
- Friendly, Positive Attitude
- Teamwork and Collaboration
Affiliations
- current volunteer worker
- musical performer at wedding events
- music teacher
- solo female traveller
Timeline
Support Worker
Mable
04.2023 - Current
Tiler
East Coast Pools
05.2017 - Current
Retail Sales Associate
Sciclunas Sorrento
01.2015 - 04.2017
Retail Worker
Swimwear Galore
01.2014 - 12.2014
Hospitality Worker
Beachmere Tavern
02.2011 - 12.2013
120 Hour Tesol Certificate - Teaching English As A Second Language
International Open Academy
Year 11 - Secondary School Education
Bribie Island State High School
Cert III Tourism & Event Managegement - Tourism And Travel Management
Caboolture Tafe
Cert III Information Technology - Information Technology
Chisolm
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