Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Lucy Lynch

Carlton

Summary

I am an professional front-line team member with solid experience in customer service and hospitality. I am skilled in managing guest interactions, handling reservations, and ensuring smooth daily operations. I have a strong focus on teamwork and adaptability, and I am known for having excellent communication, problem-solving, and interpersonal skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front of House Staff Member

The Newport, Merivale Group
11.2024 - 02.2025
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Helped guests at tables when in need of assistance.
  • Assistant Bartender for large, fast paced events such as New Years Eve

Front of House Staff Member

Ingleside Market Cafe
10.2023 - 02.2025
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Supported fellow team members in achieving a smooth workflow during peak hours.

Front of House Staff Member

Edinburgh Fringe Festival
08.2024 - 08.2024
  • Worked at the Pleasance Courtyard as part of the Front of House Team
  • Welcomed guests to the theatre
  • Worked as part of the promotions team for a leading Fringe performer.

Front of House Staff Member

Elanora Country Club
11.2020 - 04.2023
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Waitressing at club events.
  • Kitchen hand, performing food preparation tasks as required by the chef.

Education

Bachelor of Communication - Media Studies

RMIT University
Melbourne, VIC

High School Certificate -

Northern Beaches Christian School
Sydney, NSW
07-2023

Skills

  • Professional appearance
  • Multitasking abilities
  • Excellent communication
  • Teamwork and collaboration

Certification

  • Provide Responsible Service of Alcohol SITHFAB021 (RSA)
  • NSW Responsible Conduct of Gambling (RCG)

Interests

  • Photographer and Multimedia Artist, Lucy Lynch Media (Est 2022)

Timeline

Front of House Staff Member

The Newport, Merivale Group
11.2024 - 02.2025

Front of House Staff Member

Edinburgh Fringe Festival
08.2024 - 08.2024

Front of House Staff Member

Ingleside Market Cafe
10.2023 - 02.2025

Front of House Staff Member

Elanora Country Club
11.2020 - 04.2023

Bachelor of Communication - Media Studies

RMIT University

High School Certificate -

Northern Beaches Christian School

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Lucy Lynch