Lucy Marshall
Melbourne,VIC
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
20
20
years of professional experience
Work History
Operations Trading Manager
Coles Supermarket
06.2023 - 09.2024
- Contributed to ongoing process improvements through regular assessment of internal controls and identification of areas needing enhancement.
- Promoted a culture of continuous learning among team members by encouraging professional development opportunities.
- Analyzed business processes to identify cost savings and operational efficiency.
- Increased profits by identifying and capitalizing on profitable opportunities within the market.
- Reduced employee turnover by fostering a positive work environment and promoting team collaboration.
- Ensured compliance with local regulations related to health and safety measures instore.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Optimized inventory management, resulting in decreased excess stock and improved product availability for customers.
- Oversaw budgeting activities within assigned areas of responsibility, adhering closely to financial targets set by upper management.
Store Manager
Bailey Nelson
04.2023 - 06.2024
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Assistant Store Manager
TK Maxx
01.2020 - 04.2022
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Store Manager
Bonds
09.2018 - 11.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Floor Manager
COS
01.2017 - 08.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Managed store inventory and stock levels to maintain availability of products.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
Senior Department Manager
Target
10.2004 - 03.2016
- Boosted employee satisfaction by fostering a positive work environment, offering professional development opportunities, and promoting open communication.
- Reduced operational costs by optimizing resource allocation, budget management, and procurement processes.
- Continuously assessed staff performance to identify skill gaps, providing targeted coaching to enhance individual capabilities.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Education
High School Diploma -
Our Lady of Sion College
Box Hill, VIC10-2002
Skills
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Training and mentoring
- Team leadership and coaching
- Store Merchandising
- Inventory Management
- Cash Management
- Recruitment and hiring
- Policies and Procedures
- Leading Staff Meetings
- Local area marketing to build clientele relationships
Accomplishments
- Managed a store that exceeded company expectations in every category during the first quarter of me being at Bailey Nelson to achieve a much needed refurbishment and upgrade to one of the OG stores in Camberwell.
- Achieved the #1 national store ranking within 2 years whilst i was at TK Maxx Moorabbin.
- Completed my cert II in retail operations through the coles myer institute whilst on the job at Target back in 2004
Timeline
Operations Trading Manager
Coles Supermarket
06.2023 - 09.2024
Store Manager
Bailey Nelson
04.2023 - 06.2024
Assistant Store Manager
TK Maxx
01.2020 - 04.2022
Store Manager
Bonds
09.2018 - 11.2019
Floor Manager
COS
01.2017 - 08.2018
Senior Department Manager
Target
10.2004 - 03.2016
High School Diploma -
Our Lady of Sion College
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