Lucy Marvell
Wollongong,NSW
Overview
7
7
years of professional experience
Work History
Medic
Highlands First Aid
06.2022 - Current
- Took patient health histories and asked questions to determine cause of illness or injury.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Responded to emergency calls to provide immediate and life-saving medical care.
- Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
Bartender
Principal Brewing
01.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Cooper Island
02.2021 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Housekeeping Manager
Big White
01.2021 - 09.2021
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 35 housekeepers.
Assistant Manager
Urban Retreat Hostel
01.2020 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Event Coordinator
University Of Wollongong
01.2019 - 12.2019
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
Program Manager
AIME Mentoring
03.2017 - 01.2019
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Developed and maintained logistics workflows, procedures and reports.
Education
Bachelor of Health Sciences (Paramedicine) - Paramedicine
Western Sydney University
Sydney, NSW12.2024
Bachelor of Arts - Global Sustainable Development/Indigenous Studies
University of Wollongong
Wollongong, NSW10.2017
Skills
- Medical Emergency Response
- Medication Side Effect Knowledge
- Event Coordination
- Customer Relationship Management
- Customer Service
Accomplishments
New Colombo Plan Scholar (China)
Internship (India) 40K Globe
Duke of Edinburgh Award Gold
Timeline
Medic
Highlands First Aid
06.2022 - Current
Bartender
Principal Brewing
01.2022 - Current
Server
Cooper Island
02.2021 - 01.2022
Housekeeping Manager
Big White
01.2021 - 09.2021
Assistant Manager
Urban Retreat Hostel
01.2020 - 12.2020
Event Coordinator
University Of Wollongong
01.2019 - 12.2019
Program Manager
AIME Mentoring
03.2017 - 01.2019
Bachelor of Health Sciences (Paramedicine) - Paramedicine
Western Sydney University
Bachelor of Arts - Global Sustainable Development/Indigenous Studies
University of Wollongong