Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
References
Timeline
Generic

Lucy Mbugua

Blacktown,NSW

Summary

Qualified, professional and caring support worker with a passion for improving quality of life for the vulnerable and helping people to reach their goals and lead full lives. Great communicator, friendly and patient, experienced in various aspects of disabled and aged care provision.

Overview

6
6
years of professional experience

Work History

Support Worker

NORTHCOTT
07.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Provided technical support to customers, troubleshooting technical issues and providing solutions.
  • Assisted clients in developing and setting realistic goals to promote positive change.

Support Worker

PROGRAMMED CARE
03.2020 - 10.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Provided technical support to customers, troubleshooting technical issues and providing solutions.

Support worker

HEALTH CARE AUSTRALIA
05.2021 - 01.2022

Personal Care Worker

CABRINI NURSING HOME
05.2018 - 05.2021
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented vitals, behaviors, and medications in client medical records.
  • Assisted patients with self-administered medications.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Support Worker

CALITY/ARC Group
01.2019 - 03.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Created, prepared, and delivered reports to various departments.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Assisted clients in developing and setting realistic goals to promote positive change.

Education

Some College (No Degree) - Bachelor of Community Services

Stotts College
Sydney, NSW

Skills

  • Strategic thinking - formulating advice which meets strategic objectives
  • Management - prioritizing tasks, monitoring achievement of milestones
  • Team Management - building team relationships
  • Adaptability - ability to adjust to different working environments and cultures

Roles And Responsibilities

  • Assisting clients with personal care activities.
  • Providing companionship and support during daily activities.
  • Performing household tasks such as preparing meals, laundry, shopping and cleaning.
  • Implementing strategies for managing dementia and other health issues.
  • Delivering activities that promote emotional and intellectual stimulation.
  • Maintaining a safe living environment by minimising or removing safety risks or hazards
  • Using equipment to assist clients with limited mobility such as hoists, swivel cushions and wheelchair.
  • Monitor the safety and well-being of the clients and report any concerns to the Manager.
  • Provide 1:1 or small group training and support in response to individual client needs.
  • Ensure completion of appropriate documentation. Relevant information on support provided is to be recorded in client notes and communication book as require.
  • Infection control
  • Other safe working procedures as required.
  • Complete training and undertake competency-based checks prior to working with clients assessed as having high support needs related to challenging behaviours and personal care needs.

References

Provided upon request.

Timeline

Support Worker

NORTHCOTT
07.2022 - Current

Support worker

HEALTH CARE AUSTRALIA
05.2021 - 01.2022

Support Worker

PROGRAMMED CARE
03.2020 - 10.2022

Support Worker

CALITY/ARC Group
01.2019 - 03.2020

Personal Care Worker

CABRINI NURSING HOME
05.2018 - 05.2021

Some College (No Degree) - Bachelor of Community Services

Stotts College
Lucy Mbugua