Lucy McDonnell
Albury,NSW
Summary
Results-focused Hairdresser dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hairdresser
Salon Mysa
09.2019 - Current
- Successfully completed Certificate III Hairdressing certificate on early competent completion.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong, consistent clientele.
- Booked and scheduled client appointments.
- Used social media platforms to promote salon and services.
- Styled hair for weddings and special events.
- Attended education to further development my skills in the workplace.
- Increased revenue through effective customer service and inventory management.
- Developed creative techniques to provide clients with latest hairstyles.
- Researched to further developed my skills on appointment and social media platforms.
Waiter
Red Brik Caffe
07.2017 - 09.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Trained younger staff members.
- Prepped food and plates for kitchen.
- Handled customer service by answering phones, taking orders and clearing tables.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Certificate III - Hairdressing
Tafe
Albury, NSW09.2023
High School Diploma -
St Pauls College
Walla Walla, NSW12.2021
Skills
- Customer Consultation
- Schedule Management
- Marketing Familiarity
- Appointment Coordination
As identified above key skills include:
- Emergency Response
- Process Improvement
- Team Leadership
- Good Judgment
- Scheduling and Coordinating
Accomplishments
- School Captain of St Pauls College
- Recipient of Defence Service Award
- Student Repersentative Counsel Leader
Certification
- First Aid certificate
- RSA and CPR certificate of attainment
Timeline
Hairdresser
Salon Mysa
09.2019 - Current
Waiter
Red Brik Caffe
07.2017 - 09.2019
Certificate III - Hairdressing
Tafe
High School Diploma -
St Pauls College
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