Lucy Mitchem
Irymple,VIC
Summary
Dynamic food service professional with a proven track record, excelling in guest satisfaction and complaint resolution. Adept at dietary restrictions and food spoilage prevention, I consistently enhance dining experiences through effective kitchen staff coordination and a warm, friendly demeanour. Committed to maintaining clean work areas and ensuring efficient service.
Overview
8
8
years of professional experience
Work History
Swim Instructor
First Stroke Swim School
Mildura, VIC
08.2022 - Current
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Collaborated with swim team coaches to develop successful training plans.
- Guided students through different swimming strokes and strategies to increase stamina.
- Adapted teaching strategies to match developmental age and abilities of students.
- Adapted teaching techniques to different learning styles.
- Prepared equipment before each class class and stored items promptly after classes.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Taught students pool and water safety guidelines.
- Took notes strengths and weaknesses of each child in class to track progress.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Taught swim instruction to students varying in ages and skill levels.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Developed and implemented lesson plans based on individual student needs.
Food Service Assistant
Chaffey Aged Care
Merbein, VIC
06.2022 - Current
- Prepared and assembled food items in compliance with safety and quality standards.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Collaborated with kitchen staff to streamline meal preparation processes.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
- Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
- Received deliveries from suppliers, verifying order accuracy and quality before stocking shelves or refrigeration units accordingly.
- Supported inventory management by accurately tracking supplies and alerting supervisor when restocking was necessary.
Waitress/Dish Hand
Larry’s Prosciutteria
Irymple, VIC
12.2022 - 12.2025
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees for preparation.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Inspected dishes and utensils for cleanliness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
Dining Room Assistant
Princes Court Homes
Mildura, VIC
10.2018 - 05.2022
- Monitored dining room inventory and replenished as necessary.
- Provided attentive service and proactively assessed residents needs.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and residents requests.
- Set up advertising signs and displays on shelves, counters and tables.
- Answered residents questions about food items and assisted with menu selections.
- Delivered exceptional experiences through attentive service and quick response to issues.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room residents to guarantee freshness and acceptable temperature.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Arranged tables and chairs for special occasions and events.
- Assisted with serving meals to residents
- Assisted with food preparation in kitchen
- Delivered meals to residents in the connecting village
- Cleaned and reset dining room in a timely manner
Education
No Degree - Bachelor of Education (Primary)
La Trobe University
Mildura, VIC10.2021
High School Diploma -
Red Cliffs Secondary College
Red Cliffs, VIC11.2020
Skills
- Food Spoilage Prevention
- Dietary Restrictions
- Special Dietary Requirements
- Supply Restocking
- Dining Customer Service
- Table Setting Arrangements
- Food Preparation and Safety
- Complaint Resolution
- Dessert Preparation
- Waiting Tables
- Guest Satisfaction
- Kitchen Staff Coordination
- Maintaining Clean Work Areas
- Meal Preparation
- Serve Residents
- Table Preparation
- Dining Room Monitoring
- Resident Inquiries
- Team collaboration
Certificates
Food Handlers
Responsible Service of Alcohol
references
Miranda Piscioneri - Larry's Prosciutteria
0409 615 991
Pauline Tallent - First Stroke Swim School
0438 019 551
Timeline
Waitress/Dish Hand
Larry’s Prosciutteria
12.2022 - 12.2025
Swim Instructor
First Stroke Swim School
08.2022 - Current
Food Service Assistant
Chaffey Aged Care
06.2022 - Current
Dining Room Assistant
Princes Court Homes
10.2018 - 05.2022
No Degree - Bachelor of Education (Primary)
La Trobe University
High School Diploma -
Red Cliffs Secondary College