Lucy Morgan
Bellambi
Summary
I have a current WWCC, RSA & RCG, First Aid Certificate, and a National Police check.
Overview
7
7
years of professional experience
Work History
Wardsperson
St George Hospital
11.2023 - Current
- Provision of front line customer service to support patients and visitors navigate and move around the hospital.
- Transportation of patients in beds, trollies or wheelchairs between all departments and to/from helipad.
- Assist nursing/midwifery staff with patient care as required, lifting and positioning patients in bed, or to wheelchair, commode, shower chair, or trolley using manual handling equipment and techniques
- Transportation of the deceased to the mortuary, ensuring compliance.
- Transportation of patient belongings, documents, specimens, medical gases, equipment and the returning of bed parts and accessories to patient beds, storage of patient equipment in designated locations, and auditing and additional responsibilities as required.
Manager
Kinselas
09.2022 - 10.2023
- Gained a variety of experience managing gaming, food and beverage, the night club, functions and events.
- Applied knowledge of procedures, guidelines and legislations eg. liquor and gaming laws, food safety, WHS guidelines, workplace employment laws
- Provided exceptional customer service
- Maintained accurate records and managed correspondence, which was essential in ensuring the Hotel remained compliant
- Cash handling and reconciliation tasks
- Supported the Creative Director in delivering world class entertainment & events at the venue
- Supported the Operations Manager in daily venue operations and compliance
- Responsible for the opening and closing of the venue
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Gaming Attendant
Shellharbour Club
10.2021 - 08.2022
- Ensured guests understand how to play games and interact with machines, and facilitate payments if a guest wins money.
- Responsible for monitoring behaviour in the Gaming room.
- Maintaining responsible gaming practises.
- Operating and reconciling EFTPOS and point of sale terminals.
- Money handling and payment facilitation
- Reporting concerns, broken machines and out-of-order games.
- Interacting with customers, taking orders and serving snacks and drinks.
- Maintaining the cleanliness of the gaming room.
- Check customers’ identification and confirm it meets legal age
Disability Support Worker
NDIS Hire Up
04.2020 - 09.2021
- Transported clients safely to social activities and appointments.
- Assisting with daily errands and chores.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Entertained, conversed, and read aloud to keep patients mentally alert.
Bar Staff/All Rounder
Cabbage Tree Hotel
01.2018 - 04.2020
- Performed as an all rounder as a kitchen hand, waitress, gaming host, function host and bar staff.
- Maintained cleanliness of the venue.
- Assisted managers in organizing special events and promotions.
- Prioritising and time managing tasks during opens and closes.
- Gained skills in working both independently and collaboratively in a team environment.
Education
Diploma - Paramedicine
Australian Paramedical College
Sydney, NSW12-2025
Certificate II - Security Operations
Vigil Training College
Parramatta, NSW10-2024
Certificate - First Aid, CPR And Basic Emergency Life Support
Training Aid
06.2023
Certificate - RSA, RCG And Bar Skills Certification
Bar Max
2018
Certificate III - Hospitality
TAFE
2018
Certificate III - Community Services
Loftus TAFE
07.2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Daily living assistance
- Client confidentiality
- Patient-focused care
- Calm under stress
Referees
Work Reference
Michael Evans - Venue Manager Kinselas Hotel
0466993773
Michael.Evans@kinselas.com.au
Personal Reference
Riley Macfarlane
0493164220
rileysummer@hotmail.com
Volunteer Experience
Event Health Services - St Johns Ambulance October 2023-Current
• Support professional volunteer Doctors, Nurses and Paramedics
• Work in First Aid at local events
• Learn and practise First Aid
Timeline
Wardsperson
St George Hospital
11.2023 - Current
Manager
Kinselas
09.2022 - 10.2023
Gaming Attendant
Shellharbour Club
10.2021 - 08.2022
Disability Support Worker
NDIS Hire Up
04.2020 - 09.2021
Bar Staff/All Rounder
Cabbage Tree Hotel
01.2018 - 04.2020
Certificate - RSA, RCG And Bar Skills Certification
Bar Max
Certificate III - Hospitality
TAFE
Certificate III - Community Services
Loftus TAFE
Diploma - Paramedicine
Australian Paramedical College
Certificate II - Security Operations
Vigil Training College
Certificate - First Aid, CPR And Basic Emergency Life Support
Training Aid
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